A3 Book section, Chapters in research books
Focusing on Workplace Communication (2020)
Valo, M., & Mikkola, L. (2020). Focusing on Workplace Communication. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 3-14). Routledge. https://doi.org/10.4324/9780429196881-1
JYU authors or editors
Publication details
All authors or editors: Valo, Maarit; Mikkola, Leena
Parent publication: Workplace Communication
Parent publication editors: Mikkola, Leena; Valo, Maarit
ISBN: 978-0-367-18570-1
eISBN: 978-0-429-19688-1
Publication year: 2020
Pages range: 3-14
Number of pages in the book: 213
Publisher: Routledge
Place of Publication: New York
Publication country: United States
Publication language: English
DOI: https://doi.org/10.4324/9780429196881-1
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/68401
Abstract
Communication has a constitutive role in the workplace; in workplace communication the organization comes into being. In workplace communication workers create and negotiate meanings and a shared understanding of important work-related issues. Communication is also essential for a functional working environment. Especially in knowledge-based work members of the workplace aim at success, efficiency, and productivity by discussing, conversing, debating, and providing and receiving feedback. Hence, when striving to establish a healthy workplace with high levels of satisfaction and well-being, one has to understand the dynamics of workplace communication. This chapter examines interpersonal communication and social interaction in the workplace and the impact they have on the work organization and its activities. The chapter explores the fundamental perspectives on workplace communication: The constitutive perspective of communication, coordinated management of meaning, interactional frames, task-related, relational, and identity dimensions of communication, and the discourse perspective as well as the structuration perspective on communication. The chapter also presents the structure of the book.
Keywords: communication; organisational communication and public relations; interaction; working life; communication culture
Free keywords: interpersonal communication, workplace communication
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2020
JUFO rating: 3
Parent publication with JYU authors: