Continuous Cyber-Physical Service Innovation

Main funder

Funds granted by main funder (€)

  • 200 000,00

Project timetable

Project start date: 01/01/2020

Project end date: 31/12/2023


The primary goal of this project is to address the need to attain an in-depth understanding of how cyber-physical services (CPSs) can be innovated in a continuous manner. We will specifically study the application of a development and operations (DevOps) approach in the context of CPS innovations and how this process affects value creation by firms and their customers. The project uses a multi-method research approach. The data set will consist of approximately 10 in-depth case studies of leading CPS developer firms in Finland and the USA. We expect to conduct 70–80 interviews with firm representatives. In addition, we will collect sensor-based data about customers’ CPS use and will use artificial intelligence-enabled analytics tools to analyze the data. The overall project objective is to develop a framework for continuous CPS innovation and to explain how value is created through the service innovation process.

Principal Investigator

Other persons related to this project (JYU)

Primary responsible unit

Last updated on 2021-29-03 at 15:03