A1 Journal article (refereed)
Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity (2023)

van Zoonen, W., Sivunen, A., Rice, R. E., & Treem, J. W. (2023). Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity. International Journal of Business Communication, 60(4), 1267-1289. https://doi.org/10.1177/23294884211050068

JYU authors or editors

Publication details

All authors or editorsvan Zoonen, Ward; Sivunen, Anu; Rice, Ronald E.; Treem, Jeffrey W.

Journal or seriesInternational Journal of Business Communication



Publication year2023

Publication date06/10/2021


Issue number4

Pages range1267-1289

PublisherSAGE Publications

Publication countryUnited States

Publication languageEnglish


Publication open accessOpenly available

Publication channel open accessPartially open access channel

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/78296


This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a global company using two waves of panel survey data. ESM use increases communication visibility and perceived proximity, while controlling for prior levels of visibility, proximity, and the use of other organizational ICTs. The influence of ESM on network translucence and perceived proximity is generally stronger than the impact of other technologies on these outcomes. These results highlight the importance of considering various aspects of the technological landscape conjointly, as well as distinguishing the two dimensions of communication visibility. Finally, the results indicate that perceived proximity has causal priority over communication visibility, indicating that communication visibility exists partly as an attribution of perceived proximity to distant colleagues, and is not solely inferred from the use of organizational ICTs.

Keywordsorganisational communication and public relationsinternal communicationvisibilityinformation and communications technologysocial mediaremote meetings

Free keywordscommunication visibility; enterprise social media; file sharing; perceived proximity; teleconferencing

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Ministry reportingYes

Reporting Year2022

JUFO rating1

Last updated on 2024-03-04 at 17:36