A4 Article in conference proceedings
The Continued Innovation-Decision Process : A Case Study of Continued Adoption of Robotic Process Automation (2022)

Sarilo-Kankaanranta, H., & Frank, L. (2022). The Continued Innovation-Decision Process : A Case Study of Continued Adoption of Robotic Process Automation. In M. Themistocleous, & M. Papadaki (Eds.), EMCIS 2021 : 18th European, Mediterranean, and Middle Eastern Conference on Information Systems, Proceedings (pp. 737-755). Springer. Lecture Notes in Business Information Processing, 437. https://doi.org/10.1007/978-3-030-95947-0_52

JYU authors or editors

Publication details

All authors or editors: Sarilo-Kankaanranta, Henriika; Frank, Lauri

Parent publication: EMCIS 2021 : 18th European, Mediterranean, and Middle Eastern Conference on Information Systems, Proceedings

Parent publication editors: Themistocleous, Marinos; Papadaki, Maria

Place and date of conference: Virtual Event, 8.-9.12.2021

ISBN: 978-3-030-95946-3

eISBN: 978-3-030-95947-0

Journal or series: Lecture Notes in Business Information Processing

ISSN: 1865-1348

eISSN: 1865-1356

Publication year: 2022

Number in series: 437

Pages range: 737-755

Number of pages in the book: 768

Publisher: Springer

Place of Publication: Cham

Publication country: Switzerland

Publication language: English

DOI: https://doi.org/10.1007/978-3-030-95947-0_52

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/80000

Abstract

Robotic Process Automation (RPA) originally entered the field of information systems as one of those disruptive innovations that will, among other automation solutions, have a profound effect on job descriptions and work itself in near future. One of the sectors that will be revolutionized – and are in fact already changing – are financial and human resource (HR) services, such as accounting, billing, and payroll services. According to statistics, Finnish companies operating on the administrative and support services sector make little use of service robots. Companies that have initially adopted the technology do not necessary reach its full potential. We explore what factors create challenges for the continued adoption of robotic process automation by investigating two companies and using interpretive case study as our research method. The two companies are service centers. They operate on the public sector in Finland and provide financial and HR services for their owner-clients. The findings of this study include insights into the key factors that affect continued adoption of RPA, and these point towards an expanded model of Innovation-Decision Process where iterations of a new decision are triggered by new ideas on how to use the innovation.

Keywords: financial administration; personnel administration; automation; automation systems; robots; innovations; introduction (implementation); case study

Free keywords: Robotic Process Automation; technology adoption; Diffusion of Innovations; adoption continuance; information systems

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2022

JUFO rating: 1