A4 Article in conference proceedings
The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process (2022)
Sarilo-Kankaanranta, H., & Frank, L. (2022). The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process. In R. Cuel, D. Ponte, & F. Virili (Eds.), Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021 (pp. 201-216). Springer. Lecture Notes in Information Systems and Organisation, 57. https://doi.org/10.1007/978-3-031-10902-7_14
JYU authors or editors
Publication details
All authors or editors: Sarilo-Kankaanranta, Henriika; Frank, Lauri
Parent publication: Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021
Parent publication editors: Cuel, Roberta; Ponte, Diego; Virili, Francesco
Conference:
- Conference of the Italian Chapter of AIS
Place and date of conference: Trento, Italy, 15.-16.10.2021
ISBN: 978-3-031-10901-0
eISBN: 978-3-031-10902-7
Journal or series: Lecture Notes in Information Systems and Organisation
ISSN: 2195-4968
eISSN: 2195-4976
Publication year: 2022
Number in series: 57
Pages range: 201-216
Number of pages in the book: 304
Publisher: Springer
Place of Publication: Cham
Publication country: Switzerland
Publication language: English
DOI: https://doi.org/10.1007/978-3-031-10902-7_14
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/82504
Abstract
Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources.
Keywords: financial administration; personnel administration; automation; automation systems; robots; innovations; introduction (implementation); resistance to change
Free keywords: disruptive innovation; resistance to change; technology adoption; Diffusion of Innovation; robotic process automation
Contributing organizations
Ministry reporting: Yes
VIRTA submission year: 2022
JUFO rating: 1