A4 Article in conference proceedings
The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process (2022)

Sarilo-Kankaanranta, H., & Frank, L. (2022). The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process. In R. Cuel, D. Ponte, & F. Virili (Eds.), Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021 (pp. 201-216). Springer. Lecture Notes in Information Systems and Organisation, 57. https://doi.org/10.1007/978-3-031-10902-7_14

JYU authors or editors

Publication details

All authors or editors: Sarilo-Kankaanranta, Henriika; Frank, Lauri

Parent publication: Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021

Parent publication editors: Cuel, Roberta; Ponte, Diego; Virili, Francesco

Conference:

Place and date of conference: Trento, Italy, 15.-16.10.2021

ISBN: 978-3-031-10901-0

eISBN: 978-3-031-10902-7

Journal or series: Lecture Notes in Information Systems and Organisation

ISSN: 2195-4968

eISSN: 2195-4976

Publication year: 2022

Number in series: 57

Pages range: 201-216

Number of pages in the book: 304

Publisher: Springer

Place of Publication: Cham

Publication country: Switzerland

Publication language: English

DOI: https://doi.org/10.1007/978-3-031-10902-7_14

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/82504

Abstract

Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources.

Keywords: financial administration; personnel administration; automation; automation systems; robots; innovations; introduction (implementation); resistance to change

Free keywords: disruptive innovation; resistance to change; technology adoption; Diffusion of Innovation; robotic process automation

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2022

Preliminary JUFO rating: 1