A4 Article in conference proceedings
The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process (2022)


Sarilo-Kankaanranta, H., & Frank, L. (2022). The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process. In R. Cuel, D. Ponte, & F. Virili (Eds.), Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021 (pp. 201-216). Springer. Lecture Notes in Information Systems and Organisation, 57. https://doi.org/10.1007/978-3-031-10902-7_14


JYU authors or editors


Publication details

All authors or editorsSarilo-Kankaanranta, Henriika; Frank, Lauri

Parent publicationExploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021

Parent publication editorsCuel, Roberta; Ponte, Diego; Virili, Francesco

Conference:

  • Conference of the Italian Chapter of AIS

Place and date of conferenceTrento, Italy15.-16.10.2021

ISBN978-3-031-10901-0

eISBN978-3-031-10902-7

Journal or seriesLecture Notes in Information Systems and Organisation

ISSN2195-4968

eISSN2195-4976

Publication year2022

Number in series57

Pages range201-216

Number of pages in the book304

PublisherSpringer

Place of PublicationCham

Publication countrySwitzerland

Publication languageEnglish

DOIhttps://doi.org/10.1007/978-3-031-10902-7_14

Publication open accessNot open

Publication channel open access

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/82504


Abstract

Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources.


Keywordsfinancial administrationpersonnel administrationautomationautomation systemsrobotsinnovationsintroduction (implementation)resistance to change

Free keywordsdisruptive innovation; resistance to change; technology adoption; Diffusion of Innovation; robotic process automation


Contributing organizations


Ministry reportingYes

VIRTA submission year2022

JUFO rating1


Last updated on 2024-12-10 at 14:00