A4 Article in conference proceedings
Building Resilient Smart Cities for Sustainable Urban Tourism in Africa Post-COVID-19 Pandemic (2022)


Woyo, E., & Ukpabi, D. (2022). Building Resilient Smart Cities for Sustainable Urban Tourism in Africa Post-COVID-19 Pandemic. In J. L. Stienmetz, B. Ferrer-Rosell, & D. Massimo (Eds.), Information and Communication Technologies in Tourism 2022 : Proceedings of the ENTER 2022 eTourism Conference, January 11–14, 2022 (pp. 256-267). Springer. https://doi.org/10.1007/978-3-030-94751-4_23


JYU authors or editors


Publication details

All authors or editors: Woyo, Erisher; Ukpabi, Dandison

Parent publication: Information and Communication Technologies in Tourism 2022 : Proceedings of the ENTER 2022 eTourism Conference, January 11–14, 2022

Parent publication editors: Stienmetz, Jason L.; Ferrer-Rosell, Berta; Massimo, David

Conference:

  • e-Tourism Conference

Place and date of conference: Online, 11.-14.1.2022

ISBN: 978-3-030-94750-7

eISBN: 978-3-030-94751-4

Publication year: 2022

Pages range: 256-267

Number of pages in the book: 507

Publisher: Springer

Place of Publication: Cham

Publication country: Switzerland

Publication language: English

DOI: https://doi.org/10.1007/978-3-030-94751-4_23

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/79330


Abstract

This paper contributes to the knowledge by examining the role of smart tourism technologies in destination resilience amidst the COVID-19 pandemic. Considering tourism in the COVID-19 crisis as an emerging stream of research, the study also explores how African cities deployed smart tourism technologies and how effective it has been in creating resilient and safe destinations. Data were collected through a semi-structured online interview from destination managers in Ghana, Kenya, and South Africa. The findings pose critical lessons for city destinations and how they need to transition into smartness to create safe spaces for travellers during and post-COVID-19. Our study makes novel contributions to literature and practice. Theoretically, our study fills the void identified in the relationship between STTs and COVID-19. Our study also offers practical recommendations that will accelerate African destination reset strategies.


Keywords: tourism; sustainable tourism; urban tourism; towns and cities; intelligent systems; COVID-19; emerging markets

Free keywords: smart cities; smart technologies; post-COVID-19; urban tourism; African cities


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2022

Preliminary JUFO rating: 2


Last updated on 2022-20-09 at 15:40