A4 Article in conference proceedings
Building Resilient Smart Cities for Sustainable Urban Tourism in Africa Post-COVID-19 Pandemic (2022)
Woyo, E., & Ukpabi, D. (2022). Building Resilient Smart Cities for Sustainable Urban Tourism in Africa Post-COVID-19 Pandemic. In J. L. Stienmetz, B. Ferrer-Rosell, & D. Massimo (Eds.), Information and Communication Technologies in Tourism 2022 : Proceedings of the ENTER 2022 eTourism Conference, January 11–14, 2022 (pp. 256-267). Springer. https://doi.org/10.1007/978-3-030-94751-4_23
JYU authors or editors
Publication details
All authors or editors: Woyo, Erisher; Ukpabi, Dandison
Parent publication: Information and Communication Technologies in Tourism 2022 : Proceedings of the ENTER 2022 eTourism Conference, January 11–14, 2022
Parent publication editors: Stienmetz, Jason L.; Ferrer-Rosell, Berta; Massimo, David
Conference:
- e-Tourism Conference
Place and date of conference: Online, 11.-14.1.2022
ISBN: 978-3-030-94750-7
eISBN: 978-3-030-94751-4
Publication year: 2022
Pages range: 256-267
Number of pages in the book: 507
Publisher: Springer
Place of Publication: Cham
Publication country: Switzerland
Publication language: English
DOI: https://doi.org/10.1007/978-3-030-94751-4_23
Publication open access: Openly available
Publication channel open access: Open Access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/79330
Abstract
This paper contributes to the knowledge by examining the role of smart tourism technologies in destination resilience amidst the COVID-19 pandemic. Considering tourism in the COVID-19 crisis as an emerging stream of research, the study also explores how African cities deployed smart tourism technologies and how effective it has been in creating resilient and safe destinations. Data were collected through a semi-structured online interview from destination managers in Ghana, Kenya, and South Africa. The findings pose critical lessons for city destinations and how they need to transition into smartness to create safe spaces for travellers during and post-COVID-19. Our study makes novel contributions to literature and practice. Theoretically, our study fills the void identified in the relationship between STTs and COVID-19. Our study also offers practical recommendations that will accelerate African destination reset strategies.
Keywords: tourism; sustainable tourism; urban tourism; towns and cities; intelligent systems; COVID-19; emerging markets
Free keywords: smart cities; smart technologies; post-COVID-19; urban tourism; African cities
Contributing organizations
Ministry reporting: Yes
VIRTA submission year: 2022
JUFO rating: 2