A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
A Relational Approach to How Media Engage With Their Audiences in Social Media (2022)

Badham, M., & Mykkänen, M. (2022). A Relational Approach to How Media Engage With Their Audiences in Social Media. Media and Communication, 10(1), 54-65. https://doi.org/10.17645/mac.v10i1.4409

JYU-tekijät tai -toimittajat

Julkaisun tiedot

Julkaisun kaikki tekijät tai toimittajat: Badham, Mark; Mykkänen, Markus

Lehti tai sarja: Media and Communication

eISSN: 2183-2439

Julkaisuvuosi: 2022

Ilmestymispäivä: 20.01.2022

Volyymi: 10

Lehden numero: 1

Artikkelin sivunumerot: 54-65

Kustantaja: Cogitatio

Julkaisumaa: Portugali

Julkaisun kieli: englanti

DOI: https://doi.org/10.17645/mac.v10i1.4409

Julkaisun avoin saatavuus: Avoimesti saatavilla

Julkaisukanavan avoin saatavuus: Kokonaan avoin julkaisukanava

Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/79451

Lisätietoja: This article is part of the issue “New Forms of Media Work and Its Organizational and Institutional Conditions” edited by Salla‐Maaria Laaksonen (University of Helsinki) and Mikko Villi (University of Jyväskylä).

Tiivistelmä

People are increasingly turning to social media for their news and for sharing and discussing news with others. Simultaneously, media organizations are becoming platform-dependent and posting short forms of their news on their social media sites in the hope that audiences will not only consume this news but also comment on and share it. This article joins other media and journalism studies exploring this phenomenon through a relational approach to media audiences to better understand how media organizations, particularly newspapers, are cultivating relationships with audiences via social media. Drawing on public relations theory about organization–public relationships, the article examines how news organizations nurture relationships with audiences via social media, such as through engagement and dialogic communication strategies. This article empirically examines organization–public relationships strategies (disclosure, access, information dissemination, and engagement) of nine newspapers with the largest reach in Australia, the US, and the UK. A content analysis is conducted of these newspapers’ posts (total 1807) published in March 2021 on their Twitter and Facebook sites to identify and examine these strategies. Findings show that their social media accounts are predominantly used for news dissemination rather than audience engagement. The implications are that although media professionals are frequently distributing news content among their audiences via their social media sites, they are not adequately engaging with them.

YSO-asiasanat: media; journalismi; uutiset; sosiaalinen media; verkkoviestintä; verkkokeskustelu; julkinen keskustelu; yleisö; kohderyhmät; sitouttaminen; suhdetoiminta; mediayhtiöt

Vapaat asiasanat: audiences; engagement; media organizations; news dissemination; organization–public relationship strategies; relational approach; social media

Liittyvät organisaatiot

OKM-raportointi: Kyllä

Raportointivuosi: 2022

JUFO-taso: 1