A1 Journal article (refereed)
Employees’ perceptions of relational communication in full-time remote work in the public sector (2022)

Jämsen, R., Sivunen, A., & Blomqvist, K. (2022). Employees’ perceptions of relational communication in full-time remote work in the public sector. Computers in Human Behavior, 132, Article 107240. https://doi.org/10.1016/j.chb.2022.107240

JYU authors or editors

Publication details

All authors or editors: Jämsen, Rasa; Sivunen, Anu; Blomqvist, Kirsimarja

Journal or series: Computers in Human Behavior

ISSN: 0747-5632

eISSN: 1873-7692

Publication year: 2022

Volume: 132

Article number: 107240

Publisher: Elsevier Ltd.

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1016/j.chb.2022.107240

Publication open access: Openly available

Publication channel open access: Partially open access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/79923


The global COVID-19 pandemic has led to numerous changes in society. This paper aims to understand how the abrupt transfer to remote work is reflected in employees' perceptions of relational communication at their work. Our research question is as follows: What kinds of perceptions and profiles regarding relational communication can be found among full-time remote workers? A sample of 1, 091 Finnish public sector employees with virtually no previous experience in remote work completed an open-ended survey during the first wave of the pandemic. The findings present 17 aspects of relational communication that the respondents mentioned as having changed because of moving to remote work. These aspects divide the respondents into three groups: those who found remote work as a challenge for relational communication, those who found it as an opportunity for relational communication, and those whose perceptions were ambivalent. The respondents’ individual characteristics are presented alongside their perceptions. The results reflect the diversity of relational communication in organizations, highlighting its importance to well-being and coping. The practical implications of the study reflect the typical time and place of relational communication in traditional organizing, offering insights into how to develop a culture that enables relational communication in remotely working organizations.

Keywords: organisational communication and public relations; work communities; internal communication; interpersonal communication; remote work; COVID-19; communications technology; employees; public sector

Free keywords: COVID-19; communication technology; relational communication; remote work; technology-mediated communication; work relationships

Contributing organizations

Related projects

Ministry reporting: Yes

Reporting Year: 2022

Preliminary JUFO rating: 2

Last updated on 2022-20-09 at 13:52