A2 Review article, Literature review, Systematic review
Teoreettinen kehys viestintäteknologioiden käytön hallinnasta : toimijuus ja osaaminen tietotyössä (2022)

Huusko, A., & Sivunen, A. (2022). Teoreettinen kehys viestintäteknologioiden käytön hallinnasta : toimijuus ja osaaminen tietotyössä. Media & viestintä, 45(1), 23-43. https://doi.org/10.23983/mv.115670

JYU authors or editors

Huusko, Anniina
Sivunen, Anu

Publication details

All authors or editors: Huusko, Anniina; Sivunen, Anu

Journal or series: Media & viestintä

ISSN: 1798-3827

eISSN: 2342-477X

Publication year: 2022

Publication date: 31/03/2022

Volume: 45

Issue number: 1

Pages range: 23-43

Publisher: Media- ja viestintätieteellinen seur MEVI ry

Publication country: Finland

Publication language: Finnish

DOI: https://doi.org/10.23983/mv.115670

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/80470

Abstract

Communication technologies have a critical role in knowledge work. Especially when working remotely and all communication being technology-mediated, individual workers are increasingly responsible for deciding where, when, and how the work is done. The use of communication technologies entails many opportunities, but also challenges. For example, interruptions, constant connectivity, and multitasking can challenge employees’ wellbeing and be related to stress. Therefore, it is important to ask how knowledge workers manage the use of communication technologies in order for it to be as effective and appropriate as possible. In this literature review, we theorize communication technology use from the point of view of individuals’ agency. We build a theoretical framework by combining theories of computer-mediated communication competence, digital literacy, and media mastery. We also discuss related processes of selfregulation. This review compiles timely research on communication technology use and suggests new conceptual tools for theorizing it.

Keywords: knowledge work; remote work; digitalisation; communications technology; know-how; organisation of work; human agency; self-efficacy; self-regulation (psychology); well-being at work; literature surveys