A3 Book section, Chapters in research books
Factors Influencing Crisis Arena Crossovers : The Apple iPhone #ChargeGate Case (2022)

Badham, M., Lievonen, M., & Luoma-Aho, V. (2022). Factors Influencing Crisis Arena Crossovers : The Apple iPhone #ChargeGate Case. In Y. Jin, & L. L. Austin (Eds.), Social Media and Crisis Communication (2., pp. 226-237). Routledge. https://doi.org/10.4324/9781003043409-25

JYU authors or editors

Publication details

All authors or editors: Badham, Mark; Lievonen, Matias; Luoma-Aho, Vilma

Parent publication: Social Media and Crisis Communication

Parent publication editors: Jin, Yan; Austin, Lucinda L.

ISBN: 978-0-367-48899-4

eISBN: 978-1-003-04340-9

Edition: 2

Publication year: 2022

Publication date: 25/02/2022

Pages range: 226-237

Publisher: Routledge

Publication country: United States

Publication language: English

DOI: https://doi.org/10.4324/9781003043409-25

Publication open access: Not open

Publication channel open access:

Abstract

Although there is evidence of crises spreading quickly across multiple social media and other online media channels, crisis communication scholarship has not yet adequately explored this phenomenon. Building on corporate communication theory related to online arenas, we introduce the Crisis Arena Crossover framework to examine the process in which a crisis emerging in one online arena can cross over to other arenas synchronously or asynchronously. We apply this framework to the Apple 2018 #ChargeGate case to show the factors that contribute to crisis arena crossovers. Amid today's fast-changing and less-controlled digital communication landscape, this framework offers insights into factors that influence crisis arena crossovers and which corporate communication practitioners should be mindful of.

Keywords: crisis communication; crises; network environment; social media; organisational communication and public relations; iPhone

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2022

JUFO rating: 3