A1 Journal article (refereed)
Sosiaalialan korkeakoulutettujen ammattilaisten arviot asiakastietojärjestelmistä 2020 (2022)
Social welfare professionals’ experiences on client information systems in 2020
Salovaara, S., Ylönen, K., Silén, M., Viitanen, J., Lääveri, T., & Hautala, S. (2022). Sosiaalialan korkeakoulutettujen ammattilaisten arviot asiakastietojärjestelmistä 2020. Finnish Journal of eHealth and eWelfare, 14(2), 191-207. https://doi.org/10.23996/fjhw.113710
JYU authors or editors
Publication details
All authors or editors: Salovaara, Samuel; Ylönen, Katri; Silén, Marianne; Viitanen, Johanna; Lääveri, Tinja; Hautala, Sanna
Journal or series: Finnish Journal of eHealth and eWelfare
eISSN: 1798-0798
Publication year: 2022
Publication date: 09/05/2022
Volume: 14
Issue number: 2
Pages range: 191-207
Publisher: Sosiaali- ja terveyshuollon tietojenkäsittely-yhdistys
Publication country: Finland
Publication language: Finnish
DOI: https://doi.org/10.23996/fjhw.113710
Publication open access: Openly available
Publication channel open access: Open Access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/81006
Abstract
The results show that there is variance between the brands used in social care in terms of functionality, usability, support for work and cooperation and the perceived benefits. The average ratings of the brands ranged from moderate (6) to good (8). Nappula and Domacare, which are generally used in the limited social care settings, received the best ratings. Of the CISs widely used in social welfare, Pro Consona received the best rating (satisfactory). Designing and adapting CISs to the needs of a smaller and more limited user groups are naturally more straightforward, and users are able to learn a CIS system faster compared to CISs with large user groups and versatile functionalities. The development needs for all CISs were identified as support for cooperation and information exchanges, as well as support in understanding client services and improvements of electronic client services. The identified development areas are significant for future welfare regions. CISs have the potential to support the established objectives for social and welfare reform if they are developed in the future to better meet the needs of professionals.
Keywords: social welfare; social sector; customer information; data systems; user interfaces; user-centered design; questionnaire survey; survey research
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2022
JUFO rating: 1