A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Benefits and drawbacks of communication visibility : from vicarious learning and supplemental work to knowledge reuse and overload (2022)

van Zoonen, W., Sivunen, A., & Rice, R. E. (2022). Benefits and drawbacks of communication visibility : from vicarious learning and supplemental work to knowledge reuse and overload. Journal of Knowledge Management, 26(11), 214-233. https://doi.org/10.1108/JKM-12-2021-0924

JYU-tekijät tai -toimittajat

van Zoonen, Ward
Sivunen, Anu

Julkaisun tiedot

Julkaisun kaikki tekijät tai toimittajat: van Zoonen, Ward; Sivunen, Anu; Rice, Ronald E.

Lehti tai sarja: Journal of Knowledge Management

ISSN: 1367-3270

eISSN: 1758-7484

Julkaisuvuosi: 2022

Ilmestymispäivä: 26.05.2022

Volyymi: 26

Lehden numero: 11

Artikkelin sivunumerot: 214-233

Kustantaja: Emerald

Julkaisumaa: Britannia

Julkaisun kieli: englanti

DOI: https://doi.org/10.1108/JKM-12-2021-0924

Julkaisun avoin saatavuus: Avoimesti saatavilla

Julkaisukanavan avoin saatavuus: Osittain avoin julkaisukanava

Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/82015

Tiivistelmä

Purpose
This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network translucence may increase knowledge reuse and perceived overload through behavioral responses of vicarious learning and technology-assisted supplemental work.

Design/methodology/approach
Drawing on survey data obtained from 1,127 employees of a global company operating in the industrial machinery sector, the authors used structural equation modeling to test the hypothesized model.

Findings
The results demonstrate that the two aspects of communication visibility yield somewhat differential benefits and drawbacks in terms of knowledge reuse and communication overload, through vicarious learning and supplemental work practices.

Research limitations/implications
The results demonstrate the relationship between different aspects of communication visibility and knowledge reuse, specifically through vicarious learning. Furthermore, the findings highlight a potential drawback of visibility – communication overload – specifically through technology-assisted supplemental work. Overall, network translucence seems more beneficial compared to message transparency in terms of knowledge reuse and communication overload.

Originality/value
The study connects with recent work on communication visibility by distinguishing differential direct and indirect effects of message transparency and network translucence. It also extends this work by testing relationships between communication visibility and a potential drawback of visibility – communication overload – specifically through technology-assisted supplemental work.

YSO-asiasanat: yhteisöviestintä; yritysviestintä; sisäinen viestintä; näkyvyys; tiedotus; tiedonkulku; läpinäkyvyys; sosiaalinen media; ylikuormitus; oppiminen

Vapaat asiasanat: communication overload; knowledge reuse; message transparency; network translucence; technology-assisted supplemental work; vicarious learning; knowledge sharing; learning; overload; communication visibility; supplemental work

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