A2 Review article, Literature review, Systematic review
Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems (2022)

Li, M., & Tuunanen, T. (2022). Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems. Journal of Strategic Information Systems, 31(2), Article 101719. https://doi.org/10.1016/j.jsis.2022.101719

JYU authors or editors

Publication details

All authors or editors: Li, Mengcheng; Tuunanen, Tuure

Journal or series: Journal of Strategic Information Systems

ISSN: 0963-8687

eISSN: 1873-1198

Publication year: 2022

Publication date: 18/05/2022

Volume: 31

Issue number: 2

Article number: 101719

Publisher: Elsevier BV

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1016/j.jsis.2022.101719

Publication open access: Openly available

Publication channel open access: Partially open access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/82674

Abstract

The paper develops a conceptual framework to study the constructs of information technology (IT)-supported value co-creation and co-destruction through shared processes of social interaction and resource integration as mediated by IT and embedded in interactive value formation practices. In particular, the elements of social interaction and resource integration are identified, and the role of IT is discussed. We conduct a systematic literature review and analyze the data using the service system perspective. Our research contributes by identifying the constructs of value-creating phenomena enabled by IT from the service system perspective and presenting a research agenda for further studies.

Keywords: enterprises; data systems; information technology; value creation; users; social interaction; systematic reviews

Free keywords: value co-creation; value co-destruction; service system; social interaction; resource integration; information technology

Contributing organizations

Ministry reporting: Yes

VIRTA submission year: 2022

JUFO rating: 3