A1 Journal article (refereed)
Patterns of Sociotechnical Design Preferences of Chatbots for Intergenerational Collaborative Innovation : A Q Methodology Study (2022)

Nurhas, I., Jahanbin, P., Pawlowski, J., Wingreen, S., & Geisler, S. (2022). Patterns of Sociotechnical Design Preferences of Chatbots for Intergenerational Collaborative Innovation : A Q Methodology Study. Human behavior and emerging technologies, 2022, Article 8206503. https://doi.org/10.1155/2022/8206503

JYU authors or editors

Publication details

All authors or editors: Nurhas, Irawan; Jahanbin, Pouyan; Pawlowski, Jan; Wingreen, Stephen; Geisler, Stefan

Journal or series: Human behavior and emerging technologies

eISSN: 2578-1863

Publication year: 2022

Publication date: 27/07/2022

Volume: 2022

Article number: 8206503

Publisher: Hindawi Limited

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1155/2022/8206503

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/82614

Abstract

Chatbot technology is increasingly emerging as a virtual assistant. Chatbots could allow individuals and organizations to accomplish objectives that are currently not fully optimized for collaboration across an intergenerational context. This paper explores the preferences of chatbots as a companion in intergenerational innovation. The Q methodology was used to investigate different types of collaborators and determine how different choices occur between collaborators that merge the problem and solution domains of chatbots’ design within intergenerational settings. The study’s findings reveal that various chatbot design priorities are more diverse among younger adults than senior adults. Additionally, our research further outlines the principles of chatbot design and how chatbots will support both generations. This research is the first step towards cultivating a deeper understanding of different age groups’ subjective design preferences for chatbots functioning as a companion in the workplace. Moreover, this study demonstrates how the Q methodology can guide technological development by shifting the approach from an age-focused design to a common goal-oriented design within a multigenerational context.

Keywords: chatbots; innovation (activity); planning and design; generations; age groups; workplaces; cooperation (general); interaction; virtuality; communications technology; Q methodology

Contributing organizations

Ministry reporting: Yes

VIRTA submission year: 2022

JUFO rating: 1