A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Flying-Related Concerns among Airline Customers in Finland and Sweden during COVID-19 (2022)
Leppävuori, J., Liimatainen, H., & Baumeister, S. (2022). Flying-Related Concerns among Airline Customers in Finland and Sweden during COVID-19. Sustainability, 14(17), Article 10768. https://doi.org/10.3390/su141710768
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Leppävuori, Joonas; Liimatainen, Heikki; Baumeister, Stefan
Lehti tai sarja: Sustainability
eISSN: 2071-1050
Julkaisuvuosi: 2022
Ilmestymispäivä: 29.08.2022
Volyymi: 14
Lehden numero: 17
Artikkelinumero: 10768
Kustantaja: MDPI AG
Julkaisumaa: Sveitsi
Julkaisun kieli: englanti
DOI: https://doi.org/10.3390/su141710768
Julkaisun avoin saatavuus: Avoimesti saatavilla
Julkaisukanavan avoin saatavuus: Kokonaan avoin julkaisukanava
Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/82885
Tiivistelmä
COVID-19 hit the global economy hard in early 2020, and airline industry was among the biggest commercial victims. Governments closed borders, the virus scared off travelers and the aircraft stayed on the ground to a large extent. The forecasted record year turned out to be the worst in the history of aviation. This study focused on the concerns of airline customers and analyzed the differences between the customer behavior in two focus markets, Finland and Sweden. The article is based on a questionnaire and the answers of 2004 airline customers. The results show that even though the overall COVID-19 strategy was very different between the focus markets, the same concerns still arose. The main concerns were related to quarantines and convenience of traveling, but health was also a major worry. The impact on climate change and public opinion were among the least concerning factors for most. The Swedes were less concerned about the quarantine upon returning, which may not be surprising due to their more liberal COVID-19 strategy at the time. Other attributes that were analyzed (gender, airline loyalty tier, age) suggest that females are categorically more concerned than males, the travel-related annoyances affect all travelers regardless of the tier and that travelers from different age groups are concerned about different aspects of traveling during a pandemic. The data gathering for this research was carried out in collaboration with Finnair, Finland’s national carrier.
YSO-asiasanat: COVID-19; pandemiat; ilmailuala; lentomatkailu; matkustajat; huolestuneisuus; karanteeni; rajoitukset; terveysturvallisuus; ilmastonmuutokset
Vapaat asiasanat: airline customers; COVID-19 concerns; passenger concerns
Liittyvät organisaatiot
OKM-raportointi: Kyllä
VIRTA-lähetysvuosi: 2022
JUFO-taso: 1
