A3 Book section, Chapters in research books
Enhancing Older Adults’ Digital Inclusion Through Social Support : A Qualitative Interview Study (2022)


Kuoppamäki, S., Hänninen, R., & Taipale, S. (2022). Enhancing Older Adults’ Digital Inclusion Through Social Support : A Qualitative Interview Study. In P. Tsatsou (Ed.), Vulnerable People and Digital Inclusion : Theoretical and Applied Perspectives (pp. 211-230). Palgrave Macmillan. https://doi.org/10.1007/978-3-030-94122-2_11

The research was funded by Strategic Research Council at the Research Council of Finland.


JYU authors or editors


Publication details

All authors or editorsKuoppamäki, Sanna; Hänninen, Riitta; Taipale, Sakari

Parent publicationVulnerable People and Digital Inclusion : Theoretical and Applied Perspectives

Parent publication editorsTsatsou, Panayiota

ISBN978-3-030-94121-5

eISBN978-3-030-94122-2

Publication year2022

Publication date31/08/2022

Pages range211-230

Number of pages in the book346

PublisherPalgrave Macmillan

Place of PublicationCham

Publication countrySwitzerland

Publication languageEnglish

DOIhttps://doi.org/10.1007/978-3-030-94122-2_11

Publication open accessOpenly available

Publication channel open accessPartially open access channel

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/87214

Additional informationCorrection to: Enhancing Older Adults’ Digital Inclusion Through Social Support : A Qualitative Interview Study DOI: 10.1007/978-3-030-94122-2_19


Abstract

A lack of social support can hinder older adults’ digital inclusion. This chapter examines the connection between social and digital inclusion by focusing on the process of acquiring social support for digital technology use among older adults in Finland. Building on the concept of warm expert, the chapter shows that acquiring support for digital technology use is a reciprocal process that both enhances and requires digital inclusion. A qualitative analysis of 22 participant-induced elicitation interviews was conducted with older adults aged between 57 and 89. The chapter shows that social support reinforces digital inclusion by (a) ensuring older adults’ access to technology, (b) catering for their positive approach towards technology and (c) improving their skills to use technology independently. The connection between social and digital inclusion also operates the other way round. Digital inclusion is required to gain social support that is more readily at hand in a technology-mediated manner.


Keywordsolder peopledigital competencesocial inclusionsocial supportdigitalisationdigital divide

Free keywordsdigital skills; elicitation; older adults; social inclusion; social support; warm expert


Contributing organizations


Related projects


Ministry reportingYes

Reporting Year2022

JUFO rating3


Last updated on 2024-14-06 at 23:07