A1 Journal article (refereed)
Minimalism for the Win : User-Centered Design for Guidance in Industrial Maintenance (2022)

Heinonen, H., Virtaluoto, J., Suomivuori, T., Forsman, K., Kangas, T., & Siltanen, S. (2022). Minimalism for the Win : User-Centered Design for Guidance in Industrial Maintenance. IEEE Transactions on Professional Communication, 65(4), 485-501. https://doi.org/10.1109/TPC.2022.3205468

JYU authors or editors

Publication details

All authors or editors: Heinonen, Hanna; Virtaluoto, Jenni; Suomivuori, Tiia; Forsman, Kristian; Kangas, Tuomas; Siltanen, Sanni

Journal or series: IEEE Transactions on Professional Communication

ISSN: 0361-1434

eISSN: 1558-1500

Publication year: 2022

Publication date: 29/09/2022

Volume: 65

Issue number: 4

Pages range: 485-501

Publisher: Institute of Electrical and Electronics Engineers (IEEE)

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1109/TPC.2022.3205468

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/83455

Abstract

Background: We conducted an exploratory study to test the delivery of technical instructions built on the principles of minimalism. The aim was to investigate how we could support target users’ skill levels in a context-sensitive manner. Literature review: Related work examines minimalism, user needs and profiling, and industrial maintenance and technician experience. Research questions: 1. How can the semantic structure of DITA XML be utilized in delivering technical information to users based on their skill levels? 2. How would a layered system of information support the principles of minimalism? Methodology: We created material and tested the concept in user studies with maintenance personnel in three countries. We collected feedback through participant observation, interviews, and questionnaires. Results and discussion: The minimalist approach of delivering information to maintenance technicians was well received and supported users with varying skill levels. Conclusion: The context-sensitive level of expertise concept empowers users to decide on the depth of technical information that they require to complete the task at hand. The semantic structure of DITA XML works well in the delivery of technical information to the users based on their skill levels. Many of the key principles of minimalism are applicable to hardware maintenance instructions.

Keywords: upkeep (servicing); service (maintenance); industry; documentation; technical communication; instructions; user-centered design; data systems

Free keywords: maintenance engineering; task analysis; hardware; professional communication; software; documentation; conferences; Darwin Information Typing Architecture (DITA); industrial maintenance; minimalism; structured authoring; user-centered design

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2022

JUFO rating: 1