A4 Artikkeli konferenssijulkaisussa
Exploring the “Why”, “How”, and “What” of Continuous Digital Service Innovation (2022)

Elo, J., Pekkala, K., Tuunanen, T., Lumivalo, J., & Salo, M. (2022). Exploring the “Why”, “How”, and “What” of Continuous Digital Service Innovation. In D. Taibi, M. Kuhrmann, T. Mikkonen, J. Klünder, & P. Abrahamsson (Eds.), PROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings (pp. 366-381). Springer International Publishing. Lecture Notes in Computer Science, 13709. https://doi.org/10.1007/978-3-031-21388-5_25

JYU-tekijät tai -toimittajat

Elo, Jenny
Pekkala, Kaisa
Tuunanen, Tuure
Lumivalo, Juuli
Salo, Markus

Julkaisun tiedot

Julkaisun kaikki tekijät tai toimittajat: Elo, Jenny; Pekkala, Kaisa; Tuunanen, Tuure; Lumivalo, Juuli; Salo, Markus

Emojulkaisu: PROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings

Emojulkaisun toimittajat: Taibi, Davide; Kuhrmann, Marco; Mikkonen, Tommi; Klünder, Jil; Abrahamsson, Pekka

Konferenssin paikka ja aika: Jyväskylä, Finland, 21.-23.11.2022

ISBN: 978-3-031-21387-8

eISBN: 978-3-031-21388-5

Lehti tai sarja: Lecture Notes in Computer Science

ISSN: 0302-9743

eISSN: 1611-3349

Julkaisuvuosi: 2022

Ilmestymispäivä: 14.11.2022

Sarjan numero: 13709

Artikkelin sivunumerot: 366-381

Kirjan kokonaissivumäärä: 682

Kustantaja: Springer International Publishing

Kustannuspaikka: Cham

Julkaisun kieli: englanti

DOI: https://doi.org/10.1007/978-3-031-21388-5_25

Julkaisun avoin saatavuus: Ei avoin

Julkaisukanavan avoin saatavuus: 

Tiivistelmä

Today’s rapidly advancing technologies and highly competitive and dynamic markets make continuity essential in organizations’ service development and innovation activities. However, little is known about why and how organizations organize for continuous digital service innovation (DSI) and what follows. To address this gap, this paper explores the “why,” “how,” and “what” of continuous DSI. We present findings from a thematic analysis of 23 semi-structured interviews with six case organizations to shed light on the external and internal drivers (why), principles, practices, methods (how), and outcomes (what) of continuous DSI for organizations. We observe that, externally, continuous DSI is driven by the rapid and dynamic changes in the business environment, rapid technological advancements, and customers’ expectations of continuity. Multiple customer, profitability, performance, and technology-related objectives exist internally. The organization for continuous DSI emphasizes customer- and other stakeholder-related principles and practices, as well as continuity-related principles and practices for the development and innovation activities. In addition, we find that service organizations implement various methods for continuous DSI. The effects of continuous DSI on organizations include diverse customer, development and innovation, communication, and collaboration-related outcomes. We contribute by offering a novel, practice-based understanding of continuous DSI in organizations, which may inform future research on this emerging phenomenon.

YSO-asiasanat: sähköiset palvelut; innovaatiot; innovaatiotoiminta; palvelut; palvelutuotanto; organisaatiot; asiakkaat; kvalitatiivinen tutkimus

Vapaat asiasanat: continuous digital service innovation; service-dominant logic; innovation process

Liittyvät organisaatiot

Hankkeet, joissa julkaisu on tehty

OKM-raportointi: Kyllä

Raportointivuosi: 2022

JUFO-taso: 1