A1 Journal article (refereed)
Kotihoidon työntekijöiden teknologiaan liittyvät tunteet (2022)
Home care workers’ emotions towards technology

Lampi, A., & Sihto, T. (2022). Kotihoidon työntekijöiden teknologiaan liittyvät tunteet. Työelämän tutkimus, 20(3), 411-435. https://doi.org/10.37455/tt.114442

The research was funded by Strategic Research Council at the Research Council of Finland.

JYU authors or editors

Publication details

All authors or editorsLampi, Anna; Sihto, Tiina

Journal or seriesTyöelämän tutkimus



Publication year2022

Publication date13/12/2022


Issue number3

Pages range411-435

PublisherTyöelämän tutkimusyhdistys ry

Publication countryFinland

Publication languageFinnish


Publication open accessOpenly available

Publication channel open accessOpen Access channel

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/85055


In this article, we explore the emotions home care workers feel towards technologies they use at work and the reasons behind those emotions. We analyse an open question from a survey collected in 2019, where the respondents were asked what kind of emotions accompany their use of technology at work. We analysed the responses of 819 participants who were working in home care services. Our analysis shows that the majority of the described emotions were negative, such as frustration, insecurity, and anger. However, there were also positive emotions towards technology, such as joy and enthusiasm. Some respondents reported both positive and negative emotions. Negative emotions were mainly directed not towards the technology itself, but to the conditions surrounding its use, such as the inoperability of the technology, the time pressure felt by the workers, and the overall weak working conditions in home care services.

Keywordscare workemployeeshome careworking conditionstechnological developmentattitudesemotionswork burden

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Ministry reportingYes

Reporting Year2022

JUFO rating1

Last updated on 2024-15-06 at 20:25