A4 Article in conference proceedings
End Users’ Perspective of Performance Issues in Google Play Store Reviews (2022)

Noor, A., Mehmood, M. D., & Das, T. (2022). End Users’ Perspective of Performance Issues in Google Play Store Reviews. In D. Taibi, M. Kuhrmann, T. Mikkonen, J. Klünder, & P. Abrahamsson (Eds.), PROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings (pp. 603-609). Springer International Publishing. Lecture Notes in Computer Science, 13709. https://doi.org/10.1007/978-3-031-21388-5_45

JYU authors or editors

Publication details

All authors or editorsNoor, Anam; Mehmood, Muhammad Daniyal; Das, Teerath

Parent publicationPROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings

Parent publication editorsTaibi, Davide; Kuhrmann, Marco; Mikkonen, Tommi; Klünder, Jil; Abrahamsson, Pekka

Place and date of conferenceJyväskylä, Finland21.-23.11.2022



Journal or seriesLecture Notes in Computer Science



Publication year2022

Publication date14/11/2022

Number in series13709

Pages range603-609

Number of pages in the book682

PublisherSpringer International Publishing

Place of PublicationCham

Publication countrySwitzerland

Publication languageEnglish


Publication open accessNot open

Publication channel open access

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/84746


The success of mobile applications is closely tied to their performance which shapes the user experience and satisfaction. Most users often delete mobile apps from their devices due to poor performance indicating a mobile app’s failure in the competitive market. This paper performs a quantitative and qualitative analysis and investigates performance-related issues in Google Play Store reviews. This study has been conducted on 368,704 reviews emphasizing more 1- and 2-star reviews distributed over 55 Android apps. Our research also reports a taxonomy of 8 distinct performance issues obtained using manual inspection. Our findings show that end-users recurrently raised Updation (69.11%), Responsiveness (25.11%), and Network (3.28%) issues among others. These results can be used as preliminary steps towards understanding the key performance concerns from the perspective of end users. Furthermore, Our long-term objective will be to investigate whether developers resolve these performance issues in their apps.

Keywordsmobile appsmobile devicesperformance (capacity)usabilityuser experiencecontentmentcustomer satisfactionusersend usersAndroidGoogle

Free keywordsAndroid mobile apps; Google play reviews; performance related issues

Contributing organizations

Ministry reportingYes

Reporting Year2022

JUFO rating1

Last updated on 2024-15-06 at 22:06