A4 Article in conference proceedings
Managing a Software Development Organization with a TQM Approach for a Balance in a Period of Rapid Growth (2006)

Pulkkinen, M., & Forsell, M. (2006). Managing a Software Development Organization with a TQM Approach for a Balance in a Period of Rapid Growth. In G. Magyar, G. Knapp, W. Wojtkowski, W. G. Wojtkowski, & J. Zupančič (Eds.), Advances in Information Systems Development : new methods and practice for the networked society. Vol. 2 (pp. 359-369). Springer. https://doi.org/10.1007/978-0-387-70802-7_30

JYU authors or editors

Publication details

All authors or editors: Pulkkinen, Mirja; Forsell, Marko

Parent publication: Advances in Information Systems Development : new methods and practice for the networked society. Vol. 2

Parent publication editors: Magyar, Gabor; Knapp, Gabor; Wojtkowski, Wita; Wojtkowski, W. Gregory; Zupančič, Jože

Conference:

Place and date of conference: Budapest, Hungary, 31.8.-2.9.2006

ISBN: 978-0-387-70801-0

eISBN: 978-0-387-70802-7

Publication year: 2006

Pages range: 359-369

Number of pages in the book: 530

Publisher: Springer

Place of Publication: Boston, MA

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1007/978-0-387-70802-7_30

Publication open access: Not open

Publication channel open access: 

Abstract

Software organizations rely on quality models designed for their specific purposes, the Capability Maturity Model Integration (CMMI) being the most prominent model to follow. However, in striving for both product and process quality in their activities, small and medium sized enterprises with a limited legacy of organizational culture and tradition in quality work, may profit from quality frameworks following the Total Quality Management (TQM) principles. The ISO quality standards (the 9000 series) provide such principles. A further framework suggested by the European Forum for Quality Management (EFQM) also gives a set of principles to follow. In a case study, we investigate how the principles of the EFQM model can be translated into practical use in a relatively young but rapidly growing software company. We suggest a “double bladed” quality tool to be used by small and medium sized software organizations: supporting the managerial work with TQM principles derived from the EFQM, together with process improvement efforts following the CMMI model.

Keywords: software engineering; software business; quality management (leadership); quality systems

Free keywords: Software Organization; Management; Total Quality Management; Quality Standards; EFQM; CMMI

Contributing organizations

Ministry reporting: Yes

Preliminary JUFO rating: Not rated