A4 Article in conference proceedings
Evaluating End-user Support : Validating the Use of Multiple Media in a CSCW Application (2006)
Pekkola, S., & Isomäki, H. (2006). Evaluating End-user Support : Validating the Use of Multiple Media in a CSCW Application. In R. H. J. Sprague (Ed.), Proceedings of the 39th Annual Hawaii International Conference on System Sciences : abstracts and CD-ROM of full papers : 4-7 January, 2006, Kauai, Hawaii. IEEE Computer Society Press. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.1109/HICSS.2006.162
JYU authors or editors
Publication details
All authors or editors: Pekkola, Samuli; Isomäki, Hannakaisa
Parent publication: Proceedings of the 39th Annual Hawaii International Conference on System Sciences : abstracts and CD-ROM of full papers : 4-7 January, 2006, Kauai, Hawaii
Parent publication editors: Sprague, Ralph H. jr.
Conference:
- Hawaii International Conference on System Sciences
Place and date of conference: Kauai, HI, USA, 4.-7.1.2006
ISBN: 0-7695-2507-5
Journal or series: Proceedings of the Annual Hawaii International Conference on System Sciences
ISSN: 1530-1605
Publication year: 2006
Number of pages in the book: 265
Publisher: IEEE Computer Society Press
Place of Publication: Los Alamitos, California
Publication country: United States
Publication language: English
DOI: https://doi.org/10.1109/HICSS.2006.162
Publication open access: Openly available
Publication channel open access: Open Access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/80168
Abstract
Human-centred views on information systems are gaining more and more attention in IS community. The need to evaluate information systems from such a perspective is thus evident. In this paper, we exploit our earlier developed theoretical framework for evaluating end-user support in information systems, and demonstrate its usage in validating the use of multiple communication and collaboration media in a CSCW application. The evaluation is performed in terms of user perception in ISD process, users’ role in organizational information processing, and users’ behavioural nuances. Our study shows that a context specific theoretical framework is useful in validating the empirical results of systems use and in helping one to concretise and identify different viewpoints that are relevant for human-centered information systems development.
Keywords: data systems; user-centeredness; system design; participatory design; end users; support services
Contributing organizations
Ministry reporting: Yes
Preliminary JUFO rating: Not rated