A4 Artikkeli konferenssijulkaisussa
Managing Continuous Digital Service Innovation for Value Co-Creation (2023)

Elo, J., Pekkala, K., & Tuunanen, T. (2023). Managing Continuous Digital Service Innovation for Value Co-Creation. In T. X. Bui (Ed.), Proceedings of the 56th Annual Hawaii International Conference on System Sciences (HICSS 2023) (pp. 1033-1042). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. https://hdl.handle.net/10125/102757

JYU-tekijät tai -toimittajat

Elo, Jenny
Pekkala, Kaisa
Tuunanen, Tuure

Julkaisun tiedot

Julkaisun kaikki tekijät tai toimittajat: Elo, Jenny; Pekkala, Kaisa; Tuunanen, Tuure

Emojulkaisu: Proceedings of the 56th Annual Hawaii International Conference on System Sciences (HICSS 2023)

Emojulkaisun toimittajat: Bui, Tung X.

Konferenssi:

Konferenssin paikka ja aika: Lahaina, HI, USA, 3.-6.1.2023

eISBN: 978-0-9981331-6-4

Lehti tai sarja: Proceedings of the Annual Hawaii International Conference on System Sciences

ISSN: 1530-1605

eISSN: 2572-6862

Julkaisuvuosi: 2023

Ilmestymispäivä: 03.01.2023

Artikkelin sivunumerot: 1033-1042

Kustantaja: University of Hawai'i at Manoa

Julkaisumaa: Yhdysvallat (USA)

Julkaisun kieli: englanti

Pysyvä verkko-osoite: https://hdl.handle.net/10125/102757

Julkaisun avoin saatavuus: Avoimesti saatavilla

Julkaisukanavan avoin saatavuus: Kokonaan avoin julkaisukanava

Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/85376

Tiivistelmä

Service organizations across various industries are increasingly implementing continuous development methods and practices to transform their digital service innovation and development processes. Consequently, continuous digital service innovation (DSI) has become a way to react to today’s dynamic markets by proposing value to customers quickly while maintaining service quality. However, little is known about how organizations can enable value co-creation (VCC) in their continuous DSI processes. We fill this gap in the literature by focusing on organizational-level continuous DSI processes. Based on findings from 23 industry informants from six Finnish digital service organizations, we present a preliminary framework depicting three integral and interdependent dimensions of managing continuous DSI for VCC within organizations: managing continuous operations, managing people, and managing resources. We argue that such management insights are crucial for both research and practice for realizing the VCC potential of continuous DSI for organizations.

YSO-asiasanat: palveluyritykset; digitalisaatio; palvelut; sähköiset palvelut; innovaatiot; laatu; arvonluonti

Vapaat asiasanat: digital service and service digitalization; continuous digital service innovation; value co-creation; service-dominant logic; service management; qualitative research

Liittyvät organisaatiot

Hankkeet, joissa julkaisu on tehty

OKM-raportointi: Kyllä

Raportointivuosi: 2023

Alustava JUFO-taso: 1