A4 Article in conference proceedings
An Examination of service quality, trust, value and loyalty among mobile subscribers (2008)


Karjaluoto, H., Jayawardhena, C., Pihlström, M., & Leppäniemi, M. (2008). An Examination of service quality, trust, value and loyalty among mobile subscribers. In K. J. Perks, & P. Shukla (Eds.), Marketing Landscapes: A pause for thought (pp. CD ROM). University of Brighton / EMAC. EMAC conference proceedings, 37.


JYU authors or editors


Publication details

All authors or editors: Karjaluoto, Heikki; Jayawardhena, Chanaka; Pihlström, Minna; Leppäniemi, Matti

Parent publication: Marketing Landscapes: A pause for thought

Parent publication editors: Perks, Keith J.; Shukla, Paurav

ISBN: 978-1-905593-42-2

Edition: 1

Journal or series: EMAC conference proceedings

Publication year: 2008

Number in series: 37

Pages range: CD ROM

Publisher: University of Brighton / EMAC

Place of Publication: Brighton, UK

Publication language: English

Publication open access: Not open

Publication channel open access: 


Keywords: trust; faithfulness; loyalty

Free keywords: service quality; hedonic value; utilitarian value

Fields of science:


Contributing organizations


Ministry reporting: Yes

Preliminary JUFO rating: Not rated


Last updated on 2023-02-02 at 07:20