A1 Journal article (refereed)
Investigating Students’ Satisfaction with Online Collaborative Learning During the COVID-19 Period : An Expectation-Confirmation Model (2023)


Cheng, X., Bao, Y., Yang, B., Chen, S., Zuo, Y., & Siponen, M. (2023). Investigating Students’ Satisfaction with Online Collaborative Learning During the COVID-19 Period : An Expectation-Confirmation Model. Group Decision and Negotiation, 32(4), 749-778. https://doi.org/10.1007/s10726-023-09829-x


JYU authors or editors


Publication details

All authors or editorsCheng, Xusen; Bao, Ying; Yang, Bo; Chen, Sihua; Zuo, Yiting; Siponen, Mikko

Journal or seriesGroup Decision and Negotiation

ISSN0926-2644

eISSN1572-9907

Publication year2023

Publication date15/04/2023

Volume32

Issue number4

Pages range749-778

PublisherSpringer

Publication countryNetherlands

Publication languageEnglish

DOIhttps://doi.org/10.1007/s10726-023-09829-x

Publication open accessNot open

Publication channel open accessChannel is not openly available


Abstract

The recent outbreak of COVID-19 posed discontinuous disruption to traditional learning modes worldwide. In order to keep social distance, online collaborative learning has become a necessity during the pandemic. However, our understanding of students’ well-being and satisfaction with online collaborative learning is limited, especially during the COVID-19 period. Leveraging expectation confirmation theory, this study focuses on the triggers and inhibitors of students’ cognitive load during online collaborative learning process and their subsequent satisfaction with the learning mode during the pandemic. We used a mixed-method approach in this study. We conducted a qualitative study with interview data and a quantitative study with surveys. The results indicate several psychological and cognitive antecedents of students’ cognitive load during online collaborative learning. Findings also indicate that a high level of cognitive load will decrease students’ perceived usefulness of the online learning platform and expectation confirmation, thus leading to a low level of satisfaction with online collaborative learning. This study can provide theoretical and practical implications for a better understanding of online student groups’ satisfaction with online collaborative learning during the COVID-19 period.


KeywordsCOVID-19collaborative learningonline learningonline teachinglearning environment

Free keywordssatisfaction; online collaborative learning; COVID-19; expectation-confirmation model


Contributing organizations


Ministry reportingYes

Reporting Year2023

Preliminary JUFO rating1


Last updated on 2024-10-03 at 19:46