A4 Article in conference proceedings
Building Strategic Partnerships for Value Co-Creation : A Conceptual Framework for Digital Service Organizations (2023)

Elo, J., Pekkala, K., Tuunanen, T., & Salo, M. (2023). Building Strategic Partnerships for Value Co-Creation : A Conceptual Framework for Digital Service Organizations. In ECIS 2023 : Proceedings of the 31st European Conference on Information Systems, Kristiansand, Norway, June 11.-16.6.2023 (Article 365). Association for Information Systems. https://aisel.aisnet.org/ecis2023_rp/365

JYU authors or editors

Publication details

All authors or editors: Elo, Jenny; Pekkala, Kaisa; Tuunanen, Tuure; Salo, Markus

Parent publication: ECIS 2023 : Proceedings of the 31st European Conference on Information Systems, Kristiansand, Norway, June 11.-16.6.2023

Conference:

Place and date of conference: Kristiansand, Norway, 11.-16.6.2023

eISSN: 2184-1934

Publication year: 2023

Publication date: 11/05/2023

Article number: 365

Publisher: Association for Information Systems

Publication country: United States

Publication language: English

Persistent website address: https://aisel.aisnet.org/ecis2023_rp/365

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/87051

Abstract

In today’s competitive, fast-paced, and technology-driven markets, digital service organizations are increasingly forming strategic partnerships to transform their businesses, accelerate innovation opportunities, and offer customers enhanced value. How these partnerships should be built to enable value co-creation and strengthen collaboration between the partner organizations has thus become an important question for research and practice. This research develops a conceptual framework to explain value co-creation in strategic (digital service) partnerships and identifies its key enablers. We contribute to the literature by expanding our understanding of how value co-creation between partner organizations occurs as a dynamic and continuous process and how it is influenced by various intra- and inter-organizational factors from institutional, resource integration, and service exchange perspectives. In practice, our research can aid digital service organizations in assessing and building their current and future partnerships to co-create value and sustainable growth in their service ecosystem.

Keywords: partnership; value creation; service businesses; business; digitalisation; leadership (activity); customer orientation

Free keywords: strategic partnerships; digital service organizations; value co-creation; service-dominant logic; qualitative study

Contributing organizations

Related projects

Ministry reporting: Yes

VIRTA submission year: 2023

JUFO rating: 1