A4 Article in conference proceedings
Emergence of technostress among employees working with physical robots (2023)

Lampi, A., Salo, M., Venermo, K., & Pirkkalainen, H. (2023). Emergence of technostress among employees working with physical robots. In ECIS 2023 : Proceedings of the 31st European Conference on Information Systems, Kristiansand, Norway, June 11.-16.6.2023 (Article 395). Association for Information Systems. https://aisel.aisnet.org/ecis2023_rp/395

JYU authors or editors

Lampi, Anna
Salo, Markus
Venermo, Kaisa

Publication details

All authors or editors: Lampi, Anna; Salo, Markus; Venermo, Kaisa; Pirkkalainen, Henri

Parent publication: ECIS 2023 : Proceedings of the 31st European Conference on Information Systems, Kristiansand, Norway, June 11.-16.6.2023

Conference:

European Conference on Information Systems

Place and date of conference: Kristiansand, Norway, 11.-16.6.2023

eISSN: 2184-1934

Publication year: 2023

Publication date: 11/05/2023

Article number: 395

Publisher: Association for Information Systems

Publication country: United States

Publication language: English

Persistent website address: https://aisel.aisnet.org/ecis2023_rp/395

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/87115

Abstract

Despite the growing body of literature on technostress, there is limited knowledge about the emergence of technostress among people working with physical robots. In this paper, we aim to address this research gap by exploring how technostress emerges among employees working with physical robots. The study was based on qualitative online questionnaire responses from 197 present or previous users of robots at work. Based on our data, we identified several robot-related environmental conditions that contributed to perceived work-related stress. Our findings reveal that the emergence of technostress among employees working with physical robots has distinct characteristics and that the technostressors identified in previous studies are insufficient for explaining stress in this context. Therefore, our study extends the technostress literature and provides insights into employees’ experiences in organizations that use physical robots.

Keywords: technostress; stress management; robots; industrial automation; technology; well-being at work; employees