A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Communicative Tensions in Remote Work During the COVID-19 Pandemic (2024)
Suortti, C., & Sivunen, A. (2024). Communicative Tensions in Remote Work During the COVID-19 Pandemic. Management Communication Quarterly, 38(2), 386-412. https://doi.org/10.1177/08933189231199052
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Suortti, Camilla; Sivunen, Anu
Lehti tai sarja: Management Communication Quarterly
ISSN: 0893-3189
eISSN: 1552-6798
Julkaisuvuosi: 2024
Ilmestymispäivä: 28.08.2023
Volyymi: 38
Lehden numero: 2
Artikkelin sivunumerot: 386-412
Kustantaja: SAGE Publications
Julkaisumaa: Yhdysvallat (USA)
Julkaisun kieli: englanti
DOI: https://doi.org/10.1177/08933189231199052
Julkaisun avoin saatavuus: Avoimesti saatavilla
Julkaisukanavan avoin saatavuus: Osittain avoin julkaisukanava
Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/88960
Tiivistelmä
Environmental changes can render latent organizational tensions salient, and tensions can be viewed as a lens through which to study the social interactions of organizational actors. This study aims to uncover what kinds of tensions and their entanglements arise in knowledge workers’ collaboration and technology-mediated communication practices during a transition to remote work. The qualitative dataset was collected through an open-ended online survey at the start of the COVID-19 pandemic in 2020 from 569 remote workers, and the data were analyzed iteratively according to thematic content analysis methods and applying elements of contrapuntal analysis. The findings indicate emerging tensions and their entanglements in knowledge workers’ remote work and technology-mediated communication practices, here manifesting in process-, task-, and relationship-oriented interactions. The findings provide theoretical and practical implications for how entangled tensions in remote work could be managed to support effective communication, collaboration, and employee well-being during and beyond the pandemic situation.
YSO-asiasanat: viestintä; etätyö; sosiaalinen vuorovaikutus; vuorovaikutus; työn organisointi; COVID-19
Vapaat asiasanat: communication technology; communicative tensions; contrapuntal analysis; remote work; technology-mediated communication; tensions
Liittyvät organisaatiot
OKM-raportointi: Kyllä
VIRTA-lähetysvuosi: 2023
JUFO-taso: 2
