A1 Journal article (refereed)
Empatia : video reflection method for reflecting on empathic interactions between care worker and client (2023)

Rydman, V. M. R., & Saari, E. (2023). Empatia : video reflection method for reflecting on empathic interactions between care worker and client. Journal of Workplace Learning, 35(8), 713-731. https://doi.org/10.1108/JWL-11-2022-0144

JYU authors or editors

Publication details

All authors or editorsRydman, Vilja M. R.; Saari, Eveliina

Journal or seriesJournal of Workplace Learning



Publication year2023

Publication date29/08/2023


Issue number8

Pages range713-731


Publication countryUnited Kingdom

Publication languageEnglish


Publication open accessOpenly available

Publication channel open accessPartially open access channel

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/89048


This paper aims to introduce the Empatia video reflection method, designed to enhance care workers’ awareness of empathic care. The method makes the quality of care visible, which is needed when digitalization efforts in elder care focus on the efficiency and adequacy of care work.

The Empatia method leans on previous studies of the interaction between care professionals and clients and elaborates further previous video reflection methods. In empathic care work, the care worker sees the client on their life continuum, rather than focusing on only medical treatments.

The empirical example demonstrates how a care worker gained awareness of their empathic interaction habits. Within the work community, the reflection process sparked discussions on values: the purpose of care work and how to conduct empathic care. Focusing on empathic relationships in care fosters both the client’s and the care worker’s well-being.

Practical implications
The strength of the Empatia method is that it makes empathy visible in interaction and something that is individually and collectively learnable. The Empatia includes an analytical tool for researchers to reveal empathy in client interaction. It can be developed further into a reflection tool for service work to learn how to be empathic in service encounters.

Compared to other video-stimulated recall methods, the Empatia involves contextual understanding of care work. Empowering positive interactions instead of detecting errors and solving problems is a novel concept and is scantily used in studies of organizational learning. The Empatia provides a detailed method description that allows for the replication of the method by anyone.

Keywordsempathyinteractioncare worknursing (work)nursing staffcare for the elderlyvideoreflection (cognitive processes)learning

Free keywordsreflection; video-stimulation; empathy; learning; elder care; interaction

Contributing organizations

Ministry reportingYes

Reporting Year2023

JUFO rating1

Last updated on 2024-15-06 at 22:06