A4 Article in conference proceedings
Building a New Information Technology Operating Model to Support Digital Transformation : A Case Study in Oil and Gas Sector (2024)


Suleman, M., Ralyté, J., Pekkola, S., & Ahola, T. (2024). Building a New Information Technology Operating Model to Support Digital Transformation : A Case Study in Oil and Gas Sector. In J. P. A. Almeida, M. Kaczmarek-Heß, A. Koschmider, & H. A. Proper (Eds.), The Practice of Enterprise Modeling : 16th IFIP Working Conference, PoEM 2023, Vienna, Austria, November 28 – December 1, 2023, Proceedings (pp. 91-106). Springer. Lecture Notes in Business Information Processing, 497. https://doi.org/10.1007/978-3-031-48583-1_6


JYU authors or editors


Publication details

All authors or editorsSuleman, Muhammad; Ralyté, Jolita; Pekkola, Samuli; Ahola, Tuomas

Parent publicationThe Practice of Enterprise Modeling : 16th IFIP Working Conference, PoEM 2023, Vienna, Austria, November 28 – December 1, 2023, Proceedings

Parent publication editorsAlmeida, João Paulo A.; Kaczmarek-Heß, Monika; Koschmider, Agnes; Proper, Henderik A.

Place and date of conferenceVienna, Austria28.11.-1.12.2023

ISBN978-3-031-48582-4

eISBN978-3-031-48583-1

Journal or seriesLecture Notes in Business Information Processing

ISSN1865-1348

eISSN1865-1356

Publication year2024

Publication date25/11/2023

Number in series497

Pages range91-106

PublisherSpringer

Publication countryGermany

Publication languageEnglish

DOIhttps://doi.org/10.1007/978-3-031-48583-1_6

Publication open accessNot open

Publication channel open access


Abstract

Multinational corporations are facing increasing demands on their IT function due to digital innovation and transformation. However, a traditional IT function often lacks capabilities required for successful digital transformation. This necessitates a comprehensive change in its IT operating model (ITOM), encompassing people, processes, technology, governance, agility, outsourcing, and more. This article presents a case study of a large European oil and gas company's IT function, exploring the design and implementation process of a new ITOM. Qualitative interviews with IT executives and digital leads, along with data analysis, shed light on the involvement of external consulting firms during the design phase, while the implementation phase is driven by internal IT teams. The process is labor-intensive and spans several years, highlighting the complexity of ITOM implementation within a multimodal IT function structure. Key findings stress the need for close alignment among strategic IT leaders and strong business executive ownership. Scaling an agile approach requires an agile mindset achieved through continuous training and clearly defining the role of the product owner. The study has significant implications for IT function transformation through the adoption of a new ITOM, making it relevant for practitioners, researchers, and CIOs alike.


Keywordsinformation technologydigitalisationenterpriseschange

Free keywordsIT operating model; IT transformation; design and implementation; IT function; digital transformation


Contributing organizations


Ministry reportingYes

Reporting Year2024

Preliminary JUFO rating1


Last updated on 2024-13-05 at 18:07