A4 Article in conference proceedings
Building a New Information Technology Operating Model to Support Digital Transformation : A Case Study in Oil and Gas Sector (2024)

Suleman, M., Ralyté, J., Pekkola, S., & Ahola, T. (2024). Building a New Information Technology Operating Model to Support Digital Transformation : A Case Study in Oil and Gas Sector. In J. P. A. Almeida, M. Kaczmarek-Heß, A. Koschmider, & H. A. Proper (Eds.), The Practice of Enterprise Modeling : 16th IFIP Working Conference, PoEM 2023, Vienna, Austria, November 28 – December 1, 2023, Proceedings (pp. 91-106). Springer. Lecture Notes in Business Information Processing, 497. https://doi.org/10.1007/978-3-031-48583-1_6

JYU authors or editors

Publication details

All authors or editors: Suleman, Muhammad; Ralyté, Jolita; Pekkola, Samuli; Ahola, Tuomas

Parent publication: The Practice of Enterprise Modeling : 16th IFIP Working Conference, PoEM 2023, Vienna, Austria, November 28 – December 1, 2023, Proceedings

Parent publication editors: Almeida, João Paulo A.; Kaczmarek-Heß, Monika; Koschmider, Agnes; Proper, Henderik A.

Place and date of conference: Vienna, Austria, 28.11.-1.12.2023

ISBN: 978-3-031-48582-4

eISBN: 978-3-031-48583-1

Journal or series: Lecture Notes in Business Information Processing

ISSN: 1865-1348

eISSN: 1865-1356

Publication year: 2024

Publication date: 25/11/2023

Number in series: 497

Pages range: 91-106

Publisher: Springer

Publication country: Germany

Publication language: English

DOI: https://doi.org/10.1007/978-3-031-48583-1_6

Publication open access: Not open

Publication channel open access: 

Abstract

Multinational corporations are facing increasing demands on their IT function due to digital innovation and transformation. However, a traditional IT function often lacks capabilities required for successful digital transformation. This necessitates a comprehensive change in its IT operating model (ITOM), encompassing people, processes, technology, governance, agility, outsourcing, and more. This article presents a case study of a large European oil and gas company's IT function, exploring the design and implementation process of a new ITOM. Qualitative interviews with IT executives and digital leads, along with data analysis, shed light on the involvement of external consulting firms during the design phase, while the implementation phase is driven by internal IT teams. The process is labor-intensive and spans several years, highlighting the complexity of ITOM implementation within a multimodal IT function structure. Key findings stress the need for close alignment among strategic IT leaders and strong business executive ownership. Scaling an agile approach requires an agile mindset achieved through continuous training and clearly defining the role of the product owner. The study has significant implications for IT function transformation through the adoption of a new ITOM, making it relevant for practitioners, researchers, and CIOs alike.

Keywords: information technology; digitalisation; enterprises; change

Free keywords: IT operating model; IT transformation; design and implementation; IT function; digital transformation

Contributing organizations

Ministry reporting: Yes

VIRTA submission year: 2024

Preliminary JUFO rating: 1