A4 Article in conference proceedings
A lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool (2010)

Islam, N., Koivulahti-Ojala, M., & Käkölä, T. (2010). A lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool. In AMERICAS CONFERENCE ON INFORMATION SYSTEMS (AMCIS) 2010. Association for Information Systems (AIS).

JYU authors or editors

Koivulahti-Ojala, Mervi
Käkölä, Timo

Publication details

All authors or editors: Islam, Najmul; Koivulahti-Ojala, Mervi; Käkölä, Timo

Parent publication: AMERICAS CONFERENCE ON INFORMATION SYSTEMS (AMCIS) 2010

Publication year: 2010

Publisher: Association for Information Systems (AIS)

Place of Publication: Atlanta, GA

Publication country: United States

Publication language: English

Publication open access: Not open

Publication channel open access:

Free keywords: käyttäjätyytyväisyyden ja palvelun laadun mittaaminen

Fields of science:

113 Computer and information sciences (Natural sciences)

Contributing organizations

JYU units:

Department of Computer Science and Information Systems

Ministry reporting: Yes

Preliminary JUFO rating: Not rated

Follow-up groups:

Information Systems Science (Faculty of Information Technology IT) TJT

A4 Article in conference proceedingsA lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool (2010)

JYU authors or editors

Publication details

Contributing organizations

A4 Article in conference proceedings
A lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool (2010)