A4 Article in conference proceedings
Using SPI Manifesto to Recover from CRM Deployment Project Failures and to Proactively Eliminate Similar Failures in Future: An Action Research Study in a Russian organization (2010)

Gubaidullina, L., & Käkölä, T. (2010). Using SPI Manifesto to Recover from CRM Deployment Project Failures and to Proactively Eliminate Similar Failures in Future: An Action Research Study in a Russian organization. In INTERNATIONAL RESEARCH WORKSHOP ON IT PROJECT MANAGEMENT 2010. Atlanta, GA: Association for Information Systems.

JYU authors or editors

- Käkölä, Timo

Publication details

All authors or editors: Gubaidullina, Leysyan; Käkölä, Timo

Parent publication: INTERNATIONAL RESEARCH WORKSHOP ON IT PROJECT MANAGEMENT 2010

Publication year: 2010

Publisher: Association for Information Systems

Place of Publication: Atlanta, GA

Publication country: United States

Publication language: English

Open Access: Publication channel is not openly available

Keywords: customer relationship management; project leadership

Free keywords: software process improvement; SPI Manifesto; CRM deployment; CRM implementation; CRM project; CRM coordinator role

Fields of science:

113 Computer and information sciences (Natural sciences)

Contributing organizations

JYU units:

Department of Computer Science and Information Systems

Ministry reporting: Yes

Preliminary JUFO rating: Not rated

A4 Article in conference proceedingsUsing SPI Manifesto to Recover from CRM Deployment Project Failures and to Proactively Eliminate Similar Failures in Future: An Action Research Study in a Russian organization (2010)

JYU authors or editors

Publication details

Contributing organizations

A4 Article in conference proceedings
Using SPI Manifesto to Recover from CRM Deployment Project Failures and to Proactively Eliminate Similar Failures in Future: An Action Research Study in a Russian organization (2010)