A4 Article in conference proceedings
Using SPI Manifesto to Recover from CRM Deployment Project Failures and to Proactively Eliminate Similar Failures in Future: An Action Research Study in a Russian organization (2010)


Gubaidullina, L., & Käkölä, T. (2010). Using SPI Manifesto to Recover from CRM Deployment Project Failures and to Proactively Eliminate Similar Failures in Future: An Action Research Study in a Russian organization. In INTERNATIONAL RESEARCH WORKSHOP ON IT PROJECT MANAGEMENT 2010. Atlanta, GA: Association for Information Systems.


JYU authors or editors


Publication details

All authors or editors: Gubaidullina, Leysyan; Käkölä, Timo

Parent publication: INTERNATIONAL RESEARCH WORKSHOP ON IT PROJECT MANAGEMENT 2010

Publication year: 2010

Publisher: Association for Information Systems

Place of Publication: Atlanta, GA

Publication country: United States

Publication language: English

Open Access: Publication channel is not openly available


Keywords: customer relationship management; project leadership

Free keywords: software process improvement; SPI Manifesto; CRM deployment; CRM implementation; CRM project; CRM coordinator role


Contributing organizations


Ministry reporting: Yes

Preliminary JUFO rating: Not rated


Last updated on 2020-15-10 at 18:46