A4 Article in conference proceedings
Business and Ethical Concerns in Domestic Conversational Generative AI-Empowered Multi-robot Systems (2024)


Rousi, R., Samani, H., Mäkitalo, N., Vakkuri, V., Linkola, S., Kemell, K.-K., Daubaris, P., Fronza, I., Mikkonen, T., & Abrahamsson, P. (2024). Business and Ethical Concerns in Domestic Conversational Generative AI-Empowered Multi-robot Systems. In S. Hyrynsalmi, J. Münch, K. Smolander, & J. Melegati (Eds.), Software Business : 14th International Conference, ICSOB 2023, Lahti, Finland, November 27–29, 2023, Proceedings (pp. 173-189). Springer. Lecture Notes in Business Information Processing. https://doi.org/10.1007/978-3-031-53227-6_13


JYU authors or editors


Publication details

All authors or editorsRousi, Rebekah; Samani, Hooman; Mäkitalo, Niko; Vakkuri, Ville; Linkola, Simo; Kemell, Kai-Kristian; Daubaris, Paulius; Fronza, Ilenia; Mikkonen, Tommi; Abrahamsson, Pekka

Parent publicationSoftware Business : 14th International Conference, ICSOB 2023, Lahti, Finland, November 27–29, 2023, Proceedings

Parent publication editorsHyrynsalmi, Sami; Münch, Jürgen; Smolander, Kari; Melegati, Jorge

Place and date of conferenceLahti, Finland27.-29.11.2023

ISBN978-3-031-53226-9

eISBN978-3-031-53227-6

Journal or seriesLecture Notes in Business Information Processing

ISSN1865-1348

eISSN1865-1356

Publication year2024

Pages range173-189

Number of pages in the book514

PublisherSpringer

Place of Publication Cham

Publication countrySwitzerland

Publication languageEnglish

DOIhttps://doi.org/10.1007/978-3-031-53227-6_13

Publication open accessOpenly available

Publication channel open accessOpen Access channel

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/93499


Abstract

Business and technology are intricately connected through logic and design. They are equally sensitive to societal changes and may be devastated by scandal. Cooperative multi-robot systems (MRSs) are on the rise, allowing robots of different types and brands to work together in diverse contexts. Generative artificial intelligence has been a dominant topic in recent artificial intelligence (AI) discussions due to its capacity to mimic humans through the use of natural language and the production of media, including deep fakes. In this article, we focus specifically on the conversational aspects of generative AI, and hence use the term Conversational Generative artificial intelligence (CGI). Like MRSs, CGIs have enormous potential for revolutionizing processes across sectors and transforming the way humans conduct business. From a business perspective, cooperative MRSs alone, with potential conflicts of interest, privacy practices, and safety concerns, require ethical examination. MRSs empowered by CGIs demand multi-dimensional and sophisticated methods to uncover imminent ethical pitfalls. This study focuses on ethics in CGI-empowered MRSs while reporting the stages of developing the MORUL model.


Keywordsbusinessethicsartificial intelligencetechnology

Free keywordsmulti-robot cooperation; business; ethics; conversational generative AI; large language models


Contributing organizations


Ministry reportingYes

VIRTA submission year2024

Preliminary JUFO rating1


Last updated on 2024-03-07 at 00:46