A4 Article in conference proceedings
Business and Ethical Concerns in Domestic Conversational Generative AI-Empowered Multi-robot Systems (2024)
Rousi, R., Samani, H., Mäkitalo, N., Vakkuri, V., Linkola, S., Kemell, K.-K., Daubaris, P., Fronza, I., Mikkonen, T., & Abrahamsson, P. (2024). Business and Ethical Concerns in Domestic Conversational Generative AI-Empowered Multi-robot Systems. In S. Hyrynsalmi, J. Münch, K. Smolander, & J. Melegati (Eds.), Software Business : 14th International Conference, ICSOB 2023, Lahti, Finland, November 27–29, 2023, Proceedings (pp. 173-189). Springer. Lecture Notes in Business Information Processing. https://doi.org/10.1007/978-3-031-53227-6_13
JYU authors or editors
Publication details
All authors or editors: Rousi, Rebekah; Samani, Hooman; Mäkitalo, Niko; Vakkuri, Ville; Linkola, Simo; Kemell, Kai-Kristian; Daubaris, Paulius; Fronza, Ilenia; Mikkonen, Tommi; Abrahamsson, Pekka
Parent publication: Software Business : 14th International Conference, ICSOB 2023, Lahti, Finland, November 27–29, 2023, Proceedings
Parent publication editors: Hyrynsalmi, Sami; Münch, Jürgen; Smolander, Kari; Melegati, Jorge
Place and date of conference: Lahti, Finland, 27.-29.11.2023
ISBN: 978-3-031-53226-9
eISBN: 978-3-031-53227-6
Journal or series: Lecture Notes in Business Information Processing
ISSN: 1865-1348
eISSN: 1865-1356
Publication year: 2024
Pages range: 173-189
Number of pages in the book: 514
Publisher: Springer
Place of Publication: Cham
Publication country: Switzerland
Publication language: English
DOI: https://doi.org/10.1007/978-3-031-53227-6_13
Publication open access: Openly available
Publication channel open access: Open Access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/93499
Abstract
Business and technology are intricately connected through logic and design. They are equally sensitive to societal changes and may be devastated by scandal. Cooperative multi-robot systems (MRSs) are on the rise, allowing robots of different types and brands to work together in diverse contexts. Generative artificial intelligence has been a dominant topic in recent artificial intelligence (AI) discussions due to its capacity to mimic humans through the use of natural language and the production of media, including deep fakes. In this article, we focus specifically on the conversational aspects of generative AI, and hence use the term Conversational Generative artificial intelligence (CGI). Like MRSs, CGIs have enormous potential for revolutionizing processes across sectors and transforming the way humans conduct business. From a business perspective, cooperative MRSs alone, with potential conflicts of interest, privacy practices, and safety concerns, require ethical examination. MRSs empowered by CGIs demand multi-dimensional and sophisticated methods to uncover imminent ethical pitfalls. This study focuses on ethics in CGI-empowered MRSs while reporting the stages of developing the MORUL model.
Keywords: business; ethics; artificial intelligence; technology
Free keywords: multi-robot cooperation; business; ethics; conversational generative AI; large language models
Contributing organizations
Ministry reporting: Yes
VIRTA submission year: 2024
Preliminary JUFO rating: 1