A4 Article in conference proceedings
Managing IS Adoption Challenges in Emerging Technologies : A Longitudinal Case Study of Financial Management Services Automation in a Medium-Sized Enterprise (2024)


Sarilo-Kankaanranta, H., & Frank, L. (2024). Managing IS Adoption Challenges in Emerging Technologies : A Longitudinal Case Study of Financial Management Services Automation in a Medium-Sized Enterprise. In M. Papadaki, M. Themistocleous, K. Al Marri, & M. Al Zarouni (Eds.), Information Systems : 20th European, Mediterranean, and Middle Eastern Conference, EMCIS 2023 (pp. 183-203). Springer. Lecture Notes in Business Information Processing. https://doi.org/10.1007/978-3-031-56481-9_13


JYU authors or editors


Publication details

All authors or editorsSarilo-Kankaanranta, Henriika; Frank, Lauri

Parent publicationInformation Systems : 20th European, Mediterranean, and Middle Eastern Conference, EMCIS 2023

Parent publication editorsPapadaki, Maria; Themistocleous, Marinos; Al Marri, Khalid; Al Zarouni, Marwan

Place and date of conferenceDubai, United Arab Emirates11.-12.12.2023

ISBN978-3-031-56480-2

eISBN978-3-031-56481-9

Journal or seriesLecture Notes in Business Information Processing

ISSN1865-1348

eISSN1865-1356

Publication year2024

Pages range183-203

Number of pages in the book340

PublisherSpringer

Place of PublicationCham

Publication countrySwitzerland

Publication languageEnglish

DOIhttps://doi.org/10.1007/978-3-031-56481-9_13

Persistent website addresshttp://dx.doi.org/10.1007/978-3-031-56481-9_13

Publication open accessNot open

Publication channel open access


Abstract

Adapting to innovations of the Fourth Industrial Revolution (4IR) has proven to be a challenge for many organizations. This longitudinal and in-depth case study, focusing on the adoption and technology continuation of Robotic Process Automation, encompasses 25 interviews and complementary data collected between 2021 and 2023 in a medium-sized public company. The study’s findings underscore that the adoption of technology and its acceptance would greatly benefit from an increased understanding of the diverse challenges that emerge during long-term technological integration, rather than merely relying on initial adoption decisions. Of particular significance is the evolving role and nature of resistance to change over time, as well as the hesitancy in making decisions – both of which have notable implications for the rate of automation adoption. To mitigate resistance toward disruptive innovations, proactive management should, during the early stages, elucidate the reasons for apprehension, communicate the advantages gained by employees, and invest in relatively straightforward implementations that build knowledge and engender trust within the organization. The advent of 4IR innovations necessitates prompt and adaptable resource planning. It is improbable that organizations will achieve success in their adoption journey if they solely rely on outsourced technical competence.


Keywordsroboticsinnovationstechnological developmentresistance to change

Free keywordstechnology adoption; resistance to change; robotic process automation; fourth industrial revolution; IT management


Contributing organizations


Ministry reportingYes

Reporting Year2024

Preliminary JUFO rating1


Last updated on 2024-13-05 at 18:26