A4 Article in conference proceedings
Toward Continuous Digital Service Innovation in Organizations : Benefits and Challenges from People Perspective (2024)

Elo, J., Lumivalo, J., Pekkala, K., Salo, M., & Tuunanen, T. (2024). Toward Continuous Digital Service Innovation in Organizations : Benefits and Challenges from People Perspective. In ECIS 2024 : Proceedings of the 32nd European Conference on Information Systems. Association for Information Systems. https://aisel.aisnet.org/ecis2024/track05_fow/track05_fow/16/

JYU authors or editors

Publication details

All authors or editors: Elo, Jenny; Lumivalo, Juuli; Pekkala, Kaisa; Salo, Markus; Tuunanen, Tuure

Parent publication: ECIS 2024 : Proceedings of the 32nd European Conference on Information Systems

Conference:

Place and date of conference: Paphos, Cyprus, 13.-19.6.2024

eISBN: 978-1-958200-10-0

Publication year: 2024

Publisher: Association for Information Systems

Publication country: United States

Publication language: English

Persistent website address: https://aisel.aisnet.org/ecis2024/track05_fow/track05_fow/16/

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/95185

Abstract

In today’s rapidly evolving technological landscape, organizations are increasingly engaged in continuous digital service innovation, fundamentally changing how they organize work in these sociotechnical environments. In this research-in-progress, we seek to understand the people perspective on this phenomenon, which has received limited attention to date. We present preliminary findings from semi structured interviews with 35 informants from four organizations, shedding light on how the continuous nature of digital service innovation in today’s organizations impacts employees across various organizational roles. Understanding this impact is critical not only to fostering instrumental outcomes, such as productive and engaging work environments but also to supporting important humanistic outcomes, such as employee well-being and satisfaction in these dynamic and ever-evolving contexts. By illuminating the people-centric implications of continuous digital service innovation, we contribute to the important discourse on the future of work in the digital age.

Keywords: digitalisation; electronic services; innovations; organisations (systems); work; work content; organisation of work; employees; change; development (active)

Free keywords: continuous digital service innovation; future of work; people perspective; instrumental outcomes; humanistic outcomes; research-in-progress

Contributing organizations

Ministry reporting: Yes

Preliminary JUFO rating: 1