A1 Journal article (refereed)
How value and trust influence loyalty in wireless telecommunications industry (2012)

Karjaluoto, H., Jayawardhena, C., Leppäniemi, M., & Pihlström, M. (2012). How value and trust influence loyalty in wireless telecommunications industry. Telecommunications Policy, 36(8), 636-649. https://doi.org/10.1016/j.telpol.2012.04.012

JYU authors or editors

Publication details

All authors or editors: Karjaluoto, Heikki; Jayawardhena, Chanaka; Leppäniemi, Matti; Pihlström, Minna

Edition: 1

Journal or series: Telecommunications Policy

ISSN: 0308-5961

eISSN: 1879-3258

Publication year: 2012

Volume: 36

Issue number: 8

Pages range: 636-649

Publisher: Elsevier

Place of Publication: Amsterdam

Publication country: Netherlands

Publication language: English

DOI: https://doi.org/10.1016/j.telpol.2012.04.012

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/48169

Keywords: trust; faithfulness; use; loyalty

Free keywords: Perceived value; Relationship age; Usage level; Wireless services

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2012

JUFO rating: 2