O1 Abstract
What’s the Damage? : Meta-Analysis of Risk and Trust Dynamics in the Sharing Economy (2024)

Soloveva, D., & Yamini, R. (2024). What’s the Damage? : Meta-Analysis of Risk and Trust Dynamics in the Sharing Economy. In S. Taneja (Ed.), Annual Meeting Proceedings : Chicago 2024 (2024). Academy of Management. Academy of Management Annual Meeting Proceedings. https://doi.org/10.5465/AMPROC.2024.10327abstract

JYU authors or editors

Publication details

All authors or editors: Soloveva, Daria; Yamini, Reza

Parent publication: Annual Meeting Proceedings : Chicago 2024

Parent publication editors: Taneja, Sonia

Place and date of conference: Chicago, IL, USA, 9.-13.8.2024

Journal or series: Academy of Management Annual Meeting Proceedings

ISSN: 0065-0668

eISSN: 2151-6561

Publication year: 2024

Publication date: 09/07/2024

Volume: 2024

Issue number: 1

Publisher: Academy of Management

Publication country: United States

Publication language: English

DOI: https://doi.org/10.5465/AMPROC.2024.10327abstract

Publication open access: Not open

Publication channel open access: 

Abstract

This meta-analysis uses 210 studies to understand the relations between risk perceptions, trust, and consumer behavior in the sharing economy. First, we examine how market safety and platform characteristics, represented by consumer involvement and the necessity of in-person interactions with strangers, influence the relations between risk, trust, and behavioral intention using meta-analytical regression analysis (MARA). Second, we test the mediating role of trust in risk perceptions and consumer behavioral outcomes in a conceptual model by applying meta-analytical structural equation modeling (MASEM). MARA analysis shows that safety and consumer involvement moderate the relations between risk-intention and risk-trust while having no effect on the trust-intention relation. In-person interaction moderates the risk-intention and trust-intention relations. MASEM results indicate that the negative relation between risk perception and behavioral intention is partially due to damaged trust in platform and provider, while the negative effect of risk on satisfaction and loyalty occurs only through trust damage.

Keywords: sharing economy; platform economy; consumer behaviour; trust; risk assessment; meta-analysis

Contributing organizations

Ministry reporting: Won't be reported