B1 Non-refereed journal articles
Asiakas palvelun asiantuntijana – Ajankohtaisia tutkimuksia asiakkaan roolista palveluiden tuotannossa (Dunkel, W. & Kleemann, F. (2013) Customers at Work. New Perspectives on Interactive Service Work) (2014)


Danaj, S., & Mustosmäki, A. (2014). Asiakas palvelun asiantuntijana – Ajankohtaisia tutkimuksia asiakkaan roolista palveluiden tuotannossa (Dunkel, W. & Kleemann, F. (2013) Customers at Work. New Perspectives on Interactive Service Work). Työelämän tutkimus, 12 (1), 90-92. https://journal.fi/tyoelamantutkimus/article/view/87193


JYU authors or editors


Publication details

All authors or editors: Danaj, Sonila; Mustosmäki, Armi

Journal or series: Työelämän tutkimus

ISSN: 0788-091X

Publication year: 2014

Volume: 12

Issue number: 1

Pages range: 90-92

Publisher: Työelämän tutkimusyhdistys ry.

Publication country: Finland

Publication language: Finnish

Persistent website address: https://journal.fi/tyoelamantutkimus/article/view/87193

Open Access: Other way freely accessible online

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/70012


Keywords: customers; customer service; services; service production; book reviews

Free keywords: customer's active contribution; service providers; service relationships


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2014

JUFO rating: 1


Last updated on 2020-16-10 at 20:25