A1 Journal article (refereed)
Intention to use mobile customer relationship management systems (2014)


Karjaluoto, H., Töllinen, A., Pirttiniemi, J., & Jayawardhena, C. (2014). Intention to use mobile customer relationship management systems. Industrial management and data systems, 114(6), 966-978. https://doi.org/10.1108/IMDS-11-2013-0480


JYU authors or editors


Publication details

All authors or editors: Karjaluoto, Heikki; Töllinen, Aarne; Pirttiniemi, Janne; Jayawardhena, Chanaka

Journal or series: Industrial management and data systems

ISSN: 0263-5577

eISSN: 1758-5783

Publication year: 2014

Volume: 114

Issue number: 6

Pages range: 966-978

Publisher: Emerald Group Publishing Limited

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1108/IMDS-11-2013-0480

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/48167


Free keywords: B2B sales; CRM system; mobile technology; perceived reachability in the domain of IT; perceived risk; personal innovativeness; technology acceptance model


Contributing organizations

Other organizations:


Ministry reporting: Yes

Reporting Year: 2014

JUFO rating: 1


Last updated on 2021-10-11 at 16:12