A4 Artikkeli konferenssijulkaisussa
Fostering Cross-Functional Collaboration in Continuous Digital Service Innovation : Individual and Group-Level Perspectives (2024)
Elo, J., Lumivalo, J., Tuunanen, T., & Salo, M. (2024). Fostering Cross-Functional Collaboration in Continuous Digital Service Innovation : Individual and Group-Level Perspectives. In E. Parmiggiani, C. Bardaki, & L. S. Rodrigues (Eds.), MCIS 2024 : Proceedings of the 16th Mediterranean Conference on Information Systems. Association for Information Systems. https://aisel.aisnet.org/mcis2024/15/
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Elo, Jenny; Lumivalo, Juuli; Tuunanen, Tuure; Salo, Markus
Emojulkaisu: MCIS 2024 : Proceedings of the 16th Mediterranean Conference on Information Systems
Emojulkaisun toimittajat: Parmiggiani, Elena; Bardaki, Cleopatra; Rodrigues, Luís Silva
Konferenssi:
- Mediterranean conference on information systems
Konferenssin paikka ja aika: Porto, Portugal, 3.-5.10.2024
eISBN: 978-989-33-6886-2
Julkaisuvuosi: 2024
Kustantaja: Association for Information Systems
Julkaisumaa: Yhdysvallat (USA)
Julkaisun kieli: englanti
Pysyvä verkko-osoite: https://aisel.aisnet.org/mcis2024/15/
Julkaisun avoin saatavuus: Ei avoin
Julkaisukanavan avoin saatavuus:
Tiivistelmä
Continuous digital service innovation (CDSI) represents a shift toward flexible, iterative, and bottom-up approaches to service innovation in today’s rapidly evolving, technology-dominated service contexts. This study explores the critical role of cross-functional collaboration in CDSI, shedding light on its enablers and barriers at the individual and group levels. Based on service-dominant (S-D) logic, we conceptualize cross-functional collaboration as a cocreative resource integration process in which actors from different organizational functions combine their specialized knowledge and skills for mutual benefit. Based on semi-structured interviews with 50 informants from four Finnish organizations, our findings show that at the individual level, collaboration is influenced by individuals’ willingness and ability to integrate resources. At the group level, actor-to-actor interaction is facilitated by clear roles and responsibilities, shared objectives and practices, effective communication, and shared understanding. This study contributes to both research and practice by advancing our understanding of the emerging CDSI phenomenon, identifying the individual and group-level enablers and barriers to cross-functional collaboration in this context, and providing actionable insights for fostering collaboration to realize the potential of CDSI for organizations.
YSO-asiasanat: yhteistyö; yritykset; organisaatiot; sähköiset palvelut; palveluliiketoiminta; innovaatiot; resurssit; kvalitatiivinen tutkimus
Vapaat asiasanat: continuous digital service innovation; cross-functional collaboration; organizational actors; resource integration; actor-to-actor interaction; service-dominant logic; collaboration enablers; collaboration barriers; qualitative research
Liittyvät organisaatiot
Hankkeet, joissa julkaisu on tehty
- Continuous Cyber-Physical Service Innovation
- Tuunanen, Tuure
- Liikesivistysrahasto
OKM-raportointi: Kyllä
Alustava JUFO-taso: 1
