A1 Journal article (refereed)
User behaviours after critical mobile application incidents : the relationship with situational context (2017)


Salo, M., & Frank, L. (2017). User behaviours after critical mobile application incidents : the relationship with situational context. Information Systems Journal, 27 (1), 5-30. doi:10.1111/isj.12081


JYU authors or editors


Publication details

All authors or editors: Salo, Markus; Frank, Lauri

Journal or series: Information Systems Journal

ISSN: 1350-1917

Publication year: 2017

Volume: 27

Issue number: 1

Pages range: 5-30

Publisher: Wiley-Blackwell Publishing Ltd.

Place of Publication: Chichester

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1111/isj.12081

Open Access: Publication channel is not openly available

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/55944


Keywords: context

Free keywords: complaints; critical incident; mobile service; use continuance: word-of-mouth


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2017

JUFO rating: 3


Last updated on 2020-16-10 at 23:26