G4 Doctoral dissertation (monograph)
Third party in workplace conflicts : the mediator's conflict management and intercultural competences (2015)
Laukkala, J. (2015). Third party in workplace conflicts : the mediator's conflict management and intercultural competences [Doctoral dissertation]. University of Jyväskylä. Jyväskylä studies in business and economics, 162. http://urn.fi/URN:ISBN:978-951-39-6331-6
JYU authors or editors
Publication details
All authors or editors: Laukkala, Janne
ISBN: 978-951-39-6330-9
Journal or series: Jyväskylä studies in business and economics
ISSN: 1457-1986
Publication year: 2015
Number in series: 162
Number of pages in the book: 307
Publisher: University of Jyväskylä
Place of Publication: Jyväskylä
Publication country: Finland
Publication language: English
Persistent website address: http://urn.fi/URN:ISBN:978-951-39-6331-6
Publication open access: Not open
Publication channel open access:
Additional information: Yhteenveto (Finnish summary) Laadullinen tutkimus. Haastattelututkimus. Myös Verkkojulkaisu (PDF): ISBN 9789513963316
Keywords: mediators; arbitration; working life; workplaces; conflicts (societal events); conflict management; contradictions; work communities; conflict resolution; international communication; intercultural communication; intercultural interaction; internationality; communication; multiculturalism; interculturalism; cultural competence; professional development
Free keywords: mediation; workplace conflict; workplace mediators; mediator competences; third party involvement; competence model; intercultural competence
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2015
Preliminary JUFO rating: Not rated