G4 Doctoral dissertation (monograph)
Third party in workplace conflicts : the mediator's conflict management and intercultural competences (2015)


Laukkala, J. (2015). Third party in workplace conflicts : the mediator's conflict management and intercultural competences [Doctoral dissertation]. University of Jyväskylä. Jyväskylä studies in business and economics, 162. http://urn.fi/URN:ISBN:978-951-39-6331-6


JYU authors or editors


Publication details

All authors or editors: Laukkala, Janne

ISBN: 978-951-39-6330-9

Journal or series: Jyväskylä studies in business and economics

ISSN: 1457-1986

Publication year: 2015

Number in series: 162

Number of pages in the book: 307

Publisher: University of Jyväskylä

Place of Publication: Jyväskylä

Publication country: Finland

Publication language: English

Persistent website address: http://urn.fi/URN:ISBN:978-951-39-6331-6

Publication open access: Not open

Publication channel open access:

Additional information: Yhteenveto (Finnish summary) Laadullinen tutkimus. Haastattelututkimus. Myös Verkkojulkaisu (PDF): ISBN 9789513963316


Keywords: mediators; arbitration; working life; workplaces; conflicts (societal events); conflict management; contradictions; work communities; conflict resolution; international communication; intercultural communication; intercultural interaction; internationality; communication; multiculturalism; interculturalism; cultural competence; professional development

Free keywords: mediation; workplace conflict; workplace mediators; mediator competences; third party involvement; competence model; intercultural competence


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2015

Preliminary JUFO rating: Not rated


Last updated on 2021-09-06 at 02:38