A4 Article in conference proceedings
Mobile Banking Services Continuous Usage : Case Study of Finland (2016)

Shaikh, A. A., & Karjaluoto, H. (2016). Mobile banking services continuous usage : case study of Finland. In T. X. Bui, & R. H. Sprague (Eds.), Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS 2016) (pp. 1497-1506). IEEE Computer Society. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.1109/HICSS.2016.189

JYU authors or editors

Publication details

All authors or editors: Shaikh, Aijaz A.; Karjaluoto, Heikki

Parent publication: 2016 49th Hawaii International Conference on System Sciences (HICSS 2016) : Koloa, Hawaii, USA, 5-8 January 2016

Parent publication editors: Bui, Tung X.; Sprague, Ralph H., Jr.

Conference:

Place and date of conference: Koloa, Hawaii, USA, 5.-8.1.2016

ISBN: 978-1-5090-1981-6

eISBN: 978-0-7695-5670-3

Journal or series: Proceedings of the Annual Hawaii International Conference on System Sciences

ISSN: 1530-1605

eISSN: 2572-6862

Publication year: 2016

Pages range: 1497-1506

Number of pages in the book: 5887

Publisher: IEEE

Place of Publication: Piscataway, NJ

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1109/HICSS.2016.189

Publication open access: Openly available

Publication channel open access: Open Access channel

Abstract

Finland is at the forefront of using new information systems, such as mobile banking (m-banking). The present study develops and tests a model of continuous usage intentions toward m-banking services for a sample of 273 Finnish m-banking users. Results confirm the hypothesized direct relationships between self-congruence and perceived value, perceived risk and perceived value, perceived value and continuous usage, and continuous usage and word of mouth. The frequency of usage of m-banking services and experience moderate the relationship between perceived value and continuous usage. We discuss the theoretical and managerial implications of the study results and present recommendations for future research.

Keywords: data systems; banking services; mobile services; reliability (general); risks; user experience

Free keywords: bank data processing; information systems; mobile computing; mobile banking; Finland

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2016

JUFO rating: 1