A1 Journal article (refereed)
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information (2017)
Leppäniemi, M., Karjaluoto, H., & Saarijärvi, H. (2017). Customer perceived value, satisfaction, and loyalty : the role of willingness to share information. International Review of Retail, Distribution and Consumer Research, 27(2), 164-188. https://doi.org/10.1080/09593969.2016.1251482
JYU authors or editors
Publication details
All authors or editors: Leppäniemi, Matti; Karjaluoto, Heikki; Saarijärvi, Hannu
Journal or series: International Review of Retail, Distribution and Consumer Research
ISSN: 0959-3969
eISSN: 1466-4402
Publication year: 2017
Volume: 27
Issue number: 2
Pages range: 164-188
Publisher: Routledge
Publication country: United Kingdom
Publication language: English
DOI: https://doi.org/10.1080/09593969.2016.1251482
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/53320
Keywords: customer experience; valuation; customer satisfaction; customer loyalty
Free keywords: willingness to share information; perceived value; satisfaction; share of wallet
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2017
JUFO rating: 1