A1 Journal article (refereed)
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information (2017)


Leppäniemi, M., Karjaluoto, H., & Saarijärvi, H. (2017). Customer perceived value, satisfaction, and loyalty : the role of willingness to share information. International Review of Retail, Distribution and Consumer Research, 27(2), 164-188. https://doi.org/10.1080/09593969.2016.1251482


JYU authors or editors


Publication details

All authors or editors: Leppäniemi, Matti; Karjaluoto, Heikki; Saarijärvi, Hannu

Journal or series: International Review of Retail, Distribution and Consumer Research

ISSN: 0959-3969

eISSN: 1466-4402

Publication year: 2017

Volume: 27

Issue number: 2

Pages range: 164-188

Publisher: Routledge

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1080/09593969.2016.1251482

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/53320


Keywords: customer experience; valuation; customer satisfaction; customer loyalty

Free keywords: willingness to share information; perceived value; satisfaction; share of wallet


Contributing organizations

Other organizations:


Ministry reporting: Yes

Reporting Year: 2017

JUFO rating: 1


Last updated on 2021-10-11 at 16:13