A1 Journal article (refereed)
Unlocking behaviors of long-term service consumers : the role of action inertia (2017)

Leppäniemi, M., Jayawardhena, C., Karjaluoto, H., & Harness, D. (2017). Unlocking behaviors of long-term service consumers : the role of action inertia. Journal of Service Theory and Practice, 27(1), 270-291. https://doi.org/10.1108/JSTP-06-2015-0127

JYU authors or editors

Publication details

All authors or editors: Leppäniemi, Matti; Jayawardhena, Chanaka; Karjaluoto, Heikki; Harness, David

Journal or series: Journal of Service Theory and Practice

ISSN: 2055-6225

eISSN: 2055-6233

Publication year: 2017

Volume: 27

Issue number: 1

Pages range: 270-291

Publisher: Emerald Group Publishing Limited

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1108/JSTP-06-2015-0127

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/52984

Free keywords: satisfaction; service quality; perceived value; word-of-mouth; action inertia; repatronage intentions

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2017

JUFO rating: 1