A1 Journal article (refereed)
Unlocking behaviors of long-term service consumers : the role of action inertia (2017)


Leppäniemi, M., Jayawardhena, C., Karjaluoto, H., & Harness, D. (2017). Unlocking behaviors of long-term service consumers : the role of action inertia. Journal of Service Theory and Practice, 27 (1), 270-291. doi:10.1108/JSTP-06-2015-0127


JYU authors or editors


Publication details

All authors or editors: Leppäniemi, Matti; Jayawardhena, Chanaka; Karjaluoto, Heikki; Harness, David

Journal or series: Journal of Service Theory and Practice

ISSN: 2055-6225

Publication year: 2017

Volume: 27

Issue number: 1

Pages range: 270-291

Publisher: Emerald Group Publishing Limited

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1108/JSTP-06-2015-0127

Open Access: Publication channel is not openly available

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/52984


Free keywords: satisfaction; service quality; perceived value; word-of-mouth; action inertia; repatronage intentions


Contributing organizations

Other organizations:


Ministry reporting: Yes

Reporting Year: 2017

JUFO rating: 1


Last updated on 2020-17-10 at 21:46