A4 Article in conference proceedings
Samsung and Volkswagen Crisis Communication in Facebook and Twitter : A Comparative Study (2017)


Zhang, B., Veijalainen, J., & Kotkov, D. (2017). Samsung and Volkswagen Crisis Communication in Facebook and Twitter : A Comparative Study. In T. A. Majchrzak, P. Traverso, K.-H. Krempels, & V. Monfort (Eds.), WEBIST 2017 : Proceedings of the 13rd International conference on web information systems and technologies. Volume 1 (pp. 312-323). SCITEPRESS Science And Technology Publications. https://doi.org/10.5220/0006301403120323


JYU authors or editors


Publication details

All authors or editors: Zhang, Boyang; Veijalainen, Jari; Kotkov, Denis

Parent publication: WEBIST 2017 : Proceedings of the 13rd International conference on web information systems and technologies. Volume 1

Parent publication editors: Majchrzak, Tim A.; Traverso, Paolo; Krempels, Karl-Heinz; Monfort, Valérie

ISBN: 978-989-758-246-2

Publication year: 2017

Pages range: 312-323

Publisher: SCITEPRESS Science And Technology Publications

Place of Publication: Setúbal

Publication country: Portugal

Publication language: English

DOI: https://doi.org/10.5220/0006301403120323

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/54645

Additional information: 13rd International Conference on Web Information Systems and Technologies, WEBIST 2017; Porto, Portugal; 25-27 April 2017.


Keywords: crises; communication; crisis communication; social media; washing machines; Twitter; Facebook

Free keywords: crisis communication strategies; Volkswagen; emission crisis; Samsung; crisis; Samsung Galaxy Note 7; sentiment analysis; SCCT


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2017

JUFO rating: 0


Last updated on 2021-28-06 at 17:07