A1 Journal article (refereed)
The impact of consumer local engagement on local store patronage and customer satisfaction (2017)

Skippari, M., Nyrhinen, J., & Karjaluoto, H. (2017). The impact of consumer local engagement on local store patronage and customer satisfaction. International Review of Retail, Distribution and Consumer Research, 27(5), 485-501. https://doi.org/10.1080/09593969.2017.1383289

JYU authors or editors

Publication details

All authors or editors: Skippari, Mika; Nyrhinen, Jussi; Karjaluoto, Heikki

Journal or series: International Review of Retail, Distribution and Consumer Research

ISSN: 0959-3969

eISSN: 1466-4402

Publication year: 2017

Volume: 27

Issue number: 5

Pages range: 485-501

Publisher: Routledge

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1080/09593969.2017.1383289

Publication open access: Not open

Publication channel open access:

Keywords: local character; retail trade; neighbourhood shops; customer loyalty; local communities; communality; social capital

Free keywords: local retail patronage; consumer community values; local community engagement; consumer satisfaction

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2017

JUFO rating: 1