A1 Journal article (refereed)
The impact of consumer local engagement on local store patronage and customer satisfaction (2017)


Skippari, M., Nyrhinen, J., & Karjaluoto, H. (2017). The impact of consumer local engagement on local store patronage and customer satisfaction. International Review of Retail, Distribution and Consumer Research, 27(5), 485-501. https://doi.org/10.1080/09593969.2017.1383289


JYU authors or editors


Publication details

All authors or editorsSkippari, Mika; Nyrhinen, Jussi; Karjaluoto, Heikki

Journal or seriesInternational Review of Retail, Distribution and Consumer Research

ISSN0959-3969

eISSN1466-4402

Publication year2017

Volume27

Issue number5

Pages range485-501

PublisherRoutledge

Publication countryUnited Kingdom

Publication languageEnglish

DOIhttps://doi.org/10.1080/09593969.2017.1383289

Publication open accessNot open

Publication channel open access


Keywordslocal characterretail tradeneighbourhood shopscustomer loyaltylocal communitiescommunalitysocial capital

Free keywordslocal retail patronage; consumer community values; local community engagement; consumer satisfaction


Contributing organizations

Other organizations:


Ministry reportingYes

Reporting Year2017

JUFO rating1


Last updated on 2024-10-05 at 23:46