A1 Journal article (refereed)
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector (2018)
Mero, J. (2018). The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector. Electronic Markets, 28(2), 205-217. https://doi.org/10.1007/s12525-017-0281-2
JYU authors or editors
Publication details
All authors or editors: Mero, Joel
Journal or series: Electronic Markets
ISSN: 1019-6781
eISSN: 1422-8890
Publication year: 2018
Volume: 28
Issue number: 2
Pages range: 205-217
Publisher: Institute of Applied Informatics at University of Leipzig; Springer Berlin Heidelberg
Publication country: Germany
Publication language: English
DOI: https://doi.org/10.1007/s12525-017-0281-2
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/60493
Keywords: online shops; customer service; online chatting
Free keywords: computer-mediated communication; e-commerce; live chat; online retailing
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2018
JUFO rating: 1