A1 Journal article (refereed)
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector (2018)


Mero, J. (2018). The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector. Electronic Markets, 28(2), 205-217. https://doi.org/10.1007/s12525-017-0281-2


JYU authors or editors


Publication details

All authors or editors: Mero, Joel

Journal or series: Electronic Markets

ISSN: 1019-6781

eISSN: 1422-8890

Publication year: 2018

Volume: 28

Issue number: 2

Pages range: 205-217

Publisher: Institute of Applied Informatics at University of Leipzig; Springer Berlin Heidelberg

Publication country: Germany

Publication language: English

DOI: https://doi.org/10.1007/s12525-017-0281-2

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/60493


Keywords: online shops; customer service; online chatting

Free keywords: computer-mediated communication; e-commerce; live chat; online retailing


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2018

JUFO rating: 1


Last updated on 2021-24-11 at 11:13